The team at this Alamo car rental at IAD is totally dishonest and thieves. We forgot my fiancé's cologne in the glove compartment and when we came back for it less than 8 hours later, they said they didn't find it "yet". We told them where it was exactly, gave them a photo, and everything they needed to retrieve it. We were told she was going to go search the car for it, 10 minutes later, nothing. And then we questioned her about it and she said the car was rented already. Soooo, what were you doing for that 10 minutes then? Don't trust the people working for this location. After they nickel and dime you for everything, they cannot help you with the services (lost and found) they provide. It's bull$#*! and someone pocketed the cologne for themselves. What company is ok with having theives on their payroll? Never again.
I needed to rent a car on the spur of the moment due to a medical emergency in the family and Yolanda in the Huntsville airport, helped me out and was very pleasant and made the whole experience easy. She gave me a choice of two different vehicles and I really loved the Chevy Trax. The car was new, and clean, and I really enjoyed driving it. The return was easy and I did return it two days earlier than I thought I would need the car, and I wasn't charged for those extra two days which I was concerned about and happy that I wasn't charged.
I rent with Alamo almost every week. They are a little more expensive most of the time but the cars are always in good shape and the check out process is quick and hassle free.
Hi CJ, we’re thrilled to hear you’re consistently satisfied with our service. We strive to provide quality vehicles and a seamless experience. Your loyalty means a lot to us, and we appreciate your feedback. - Lisa
Alamo is the way to go! See Chevy when renting in Nashville BNA. Helpful and considerate staff help ed with the entire process. Will be renting from Alamo, moving forward!
Hi David, thank you for the fantastic review. We're thrilled to hear you had such a great experience, and we can’t wait to see you again for your next rental. - Lisa
I never thought I'd leave a review for a car rental spot but Alamo JFK had the kindest, sweetest employees working there. Thank you to everyone - from start to finish - best car rental experience.
Jay - the manager on duty at CVG airport switched out my initial rental to provide me with a vehicle that was compatible with my phone connection - I was so grateful for his quick response to switch out my rental for one that would work for me!
All excellent. Service was fast and efficient. Our car was fine and got excellent mileage. Check out went so quickly and we did not have to rush to get into the airport, which was super close!
Very impressed with the efficiency and professionalism of the entire Alamo team from check in to getting our vehicle to return. Would recommend Alamo unequivocally.
Hi Michael, we’re thrilled to hear you had such a positive experience with our team. Efficiency and professionalism are our top priorities, and your recommendation means a lot to us. - Lisa
Reservation was not honored to the vehicle selected. Much more could have been done by Alamo to communicate and mitigate this issue prior to arriving so I could have changed rental company.
The car was a new Nissan Versa. It drove great and was in fantastic condition. My only complaint was the hidden fees once I went to pick up and again when I returned the car...
Overview
Alamo has a rating of 4.5 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service and great experience. Alamo ranks 10th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Rachel. If you’d like to discuss this further, please visit www.alamo. Com/en/customer-support. Html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa