I have an order confirmation and photo of the standing spray I ordered for my uncles funeral - I have another photo of the vase with a handful of flowers in it I received. There is no way to make this right as the funeral is over, the arrangement was embarrassing-it was the equivalent of a grocery store arrangement for $160!
At first, I was skeptical about this service; however, it proved to be money well spent. The flowers were beautiful and arrived on time. There was a miscommunication, but it was cleared up promptly. I will definitely use this service again.
Would give 0 rating if possible. They ask for the date and time of service. This means it will make it by the time of the service, RIGHT? RIGHT? Nope. Arrived 3 hours after the service. So disappointed. Will not use again. 100% DO NOT recommend.
Hi Jessica M.,
We're sorry to hear about your experience. Please call Blooms Today directly at 1-800-520-0573, as stated on your receipt and on our website. If your order was delivered late, as you say, then you will be issued a refund. In the future, you should reach out to the company you placed your order with or call the number on your receipt to rectify the issue before going to a third party review website, otherwise, how would you expect this to be resolved? Echovita is an obituary website, not a florist. We don't handle any orders. Orders are assigned to local florists who are responsible for preparing and delivering each order. If they fail to deliver a satisfactory product on time, they are removed from our program. Thank you.
They were professional enough to refund my purchase price because I was very very displeased when I saw their version of the pictured arrangement. I was embarrassed with the quality and quantity of flowers. I appreciate the refund and their honesty.
Hi Susan W.,
We are sorry to hear about your experience. Please note that Echovita is an obituary website, not a florist. All flower orders placed on our website are processed by Blooms Today and each order is fulfilled via a local florist. The flowers delivered were prepared and delivered via a local florist within the area. The flowers were not "our version" of the pictured arrangement. Local florists are supposed to prepare the arrangement as depicted on our website. There is a 100% satisfaction guarantee or your money back for that reason, and as you stated, we provided you with a refund.
Was disappointed to see, not like picture. Not enough flowers for the money, then the site I was ordering the flowers on had the lighted candle attached to it, already checked so it was on my order also. If I wanted the lighted candle I would have ordered it but I was ordering the flowers only. Then never could get up with anyone to take it off, everybody kept saying it wasn't their site. Oh well another lesson learned. Never again ordering on line!
Hi Nancy,
We're sorry to hear about your experience. We checked our email to see if you contacted us regarding this issue, but you didn't, so we will respond here. The eternity candle could have been removed from your order in step 4 of the checkout process. Since you didn't want it, we cancelled and refunded it, so the refund will be returned to you within 7 business days. As per our refund policy, if you are not satisfied with the order prepared and delivered via the local florist, please call Blooms Today directly at 1-800-520-0573. They may request a photo to support your claim. There is a satisfaction guarantee. Thank you.
There were two viewing sessions and when I got there for the first one the flowers weren't there. I asked the funeral home to check delivery. The florist told them the flowers were delivered at 1:30 PM. As we were discussing the situation about 4 PM a man entered the FH with the plant. I chose the most expensive size and was very disappointed. It certainly didn't look like $125.00 value. I thought I was dealing with a company affiliated with the funeral home but was not. Lesson learned!
Hi Cathleen S.,
We're sorry to hear about the miscommunication you received from the florist and that you were not satisfied with the plant they prepared and delivered. Please call Blooms Today directly at 1-800-520-0573, as stated on your receipt. There is a 100% satisfaction guarantee or your money back. Thank you.
I paid for a planter to be sent to a funeral home with a card offering my condolences. I was not able to attend the funeral because I live in another state. My sister told me that there was no planter delivered with a card message from me.
The flower arrangement ordered was beautiful and well received but I need a copy of the receipt for my order. Can someone please email that to me for order *******? Email is in formation below.
Hi,
We sent you an email with your receipt. Thank you.
Thanks to this website that trolls online obituary's some loved ones may miss my moms service. Besides adding words to the obituary they have created confusion by posting the wrong location. Now I have to deal with inquiries
Hi Jeff,
We sincerely apologize for the error and have removed the obituary as of 8:35a.m. EST on December 19th. The wording is not the same as the original obituary because we don't share the complete original obituary without the family's permission. We don't troll online obituaries, we further share the basic facts of publicly available obituaries to inform society of who has passed away.
Alta was a special person in my life and great friends are very hard to lose and your help is very much appreciated
Overview
Echovita has a rating of 3.2 stars from 1,608 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Echovita most frequently mention flower arrangement, customer service and order flowers. Echovita ranks 2nd among Funeral sites.
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Hi Tammy,
We are sorry to hear the flower arrangement wasn't satisfactory. Are you aware we have a 100% satisfactory guarantee or your money back? It is stated on your order confirmation email and on our website's refund policy. Please note that Echovita is an obituary website. We don't handle any flower orders. All flower orders are processed by our partner, Blooms Today, and are prepared and delivered via local florists. We checked our emails and we didn't receive any emails from you. As per our refund policy, if you are not 100% satisfied with your flower order or your trees of tribute order, or your flower order was not delivered, we will fully refund the cost of your order within 120 days. Please contact Blooms Today at 1-800-520-0573 regarding your flower order if you are not satisfied with the product you received, and have your order number ready. Thank you.