I ordered a pool deck paint, it took an in ordinate amount of time to receive this order. When it did arrive upon opening the box, the paint can had a very damage top/lid the can was 'bowed' and the top and side were creased and bulging, I did not care to go through the trouble of attempting to send back, and while the product was not inexpensive, I opted to discard.
Order was not received on date promised. Promised 3/4/25. Received 3/15/25. Order was not received on date promised. Promised 3/4/25. Received 3/15/25. Order was not received on date promised. Promised 3/4/25. Received 3/15/25.
Was supposed to be in stock and ship next day. I ordered February 28th and it shipped March 17th. Went online to double check and it still said it was in stock and would ship next day. That's the only reason I ordered feom here. Don't waste your time.
A I bought a Christmas light projector for the exterior of my home, hoping it would be just what I wanted. Unfortunately, I did not like the product at all, and it seemed cheaply built. When I tried to return it, I found that DK hardware would be charging a 25% restocking fee and I would need to pay the shipping myself. The shipping return fee on my item was $31, despite it being a fairly small box. I advise you not to do business with this company, if you think there might be a possibility of you needing to return the item.
I could not find this product locally, so I scanned it, and DK came up and had the identical product. Shipping was fast and communication was excellent. AAA+++
Recieved order but it was wrong size screw, called business and they said they do not carry that size. Yet it's advertised.
Yes I got my delivery all the customer service people were very helpful I am definitely going to be ordering from this company again
Had one unit that did not have all the completed parts & customer service person was great to work with to get refund.
They had everything i needed at a great price. I will definitely save this seller for my door and lock hardware.
Found what I was looking for but the picture of the product was outdated. They recently changed the product. No longer mentions Teflon.
Overview
DK Hardware has a rating of 3.2 stars from 138 reviews, indicating that most customers are generally satisfied with their purchases. DK Hardware ranks 5th among Hardware Store sites.
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- Hallandale Beach, FL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eileen,
We are sorry to hear about your shopping experience with DK.
Unfortunately, we do not provide prepaid shipping labels for buyers remorse returns if customer changed their mind or no longer needs the item. In regards to the restocking fee, this is also a part of our standard return policy that is provided on our website for your review. Nevertheless I would be happy to look into this for you and possibly waive it. We would just need your order number to be emailed to kgeffrard@dkhardware.com
Looking forward to hearing from you.
Once again, we do apologize for any inconvenience this may have caused.
DK Hardware