Dillard'sReviews 255

I paid additional money and YOU SAID MY ORDER WILL BE HERE JUNE 27, I RECEIVED IT JULY 7TH.
Not happy with your company. First experience and last

Charged a $25 per dress restocking fee for dresses that were delivered to the store! I can almost understand this policy if delivered to home, but not to the store. Go to Nordstroms where they actually care about customers.

Purchased a pair of boots at Dillards Park Way City Mall Huntsville Al, they were on sale nice looking booth had a unique heel. Well I didn't notice a 3 day return. I wore the booth outside of that area and that's when I noticed the defect with the booth. It slips or you could fall because of the defect with the shoe so I took the back and explained to manager what was wrong and she said she couldn't see what I was talking about so she refused to let me exchange or a refund. I was told that it had to be a visible defect. I told her I can't wear them with the possibility of falling which has almost happened. So I asked for the store manager and she stated the same thing it has to be visible. I was very disappointed with this decision. I told the first manager I can't wear them and she said give them to someone who could wear them, I said they have a problem with the heel it's not safe to wear them, I told her if I were to wear shoe and fall would that be a lawsuit for Dillards and she said no you can try but it not our fault for selling you a defective boot. They both said we don't see anything wrong with them. My point is everything is not visible I explained as well as I could instead you treated me as though I was lying and refused to make things right. Why would I bring back a good shoe. So now I have a pair of shoes that can't be worn and I am out of $60. Not good customer service.

Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me.

ONLINE BUYERS BEWARE! FOR DILLARDS if I could give lower than no stars I would…ABSOLUTELY TERRIBLE, when ordering Doona strollers online from Dillards. I live in Texas and ordered this as a baby shower gift for my daughter in Ohio. The stroller received from Dillards AR Distribution Center was a complete knockoff of the stroller, not a Doona at all. We have a picture of the box that was delivered from FedEx that even shows it's not an Doona! After numerous calls and emails we were basically told it was our issue and to take it up with Doona. This is not a situation of a return because I didn't like the stroller, this is I DIDN'T GET WHAT I SPENT $650 for…the item sent was cheap and worse missing parts! It is clear that Dillards is at fault but they refuse to fix and show no remorse. Clearly the folks in customer service lack training and management avoids communication all together. I will share my personal experience to help others avoid this heartbreak and I will NEVER shop at Dillards again. DOONA on the other hand was amazing - 5+ stars. I shared my story with them and they reached out immediately to apologize for this nightmare. While not their issue, they understand compassion and I appreciated the quick response. I have since ordered the stroller directly from Doona (yes I had to pay double to get the right product, no thanks to Dillards) and am very pleased with the product. Live and learn…I hope this review saves someone making the same mistake this first time grandma went through.

Called the local store 25 minutes away looking for a particular perfume, they have it great! Drive there and they don't have it. Meanwhile 4 out of 5 employees visible are on their phones. And brick and mortar wonder why retail is hurting!

Be careful if you decide to order something from Dillard's. I just had the worst experience after ordering a dress. The first dress was damaged - the hem was falling out. I sent it back, and the second dress had the same problem. Unfortunately I didn't see the damage until I put the dress on right before my event. Dillard's says that I should have called them because now they can't verify that I didn't cause the damage. What on earth would they have been able to do at 4:30 p.m. on a Saturday night when the event started at 5:30 p.m. I would recommend you find another more reliable store, one that actually believes in customer service and quality.

When trying to return an item, it took so long to get customer service to send me a label when I returned my item they said it was four days too late. I tried to talk with the store. I tried to talk with the manager I tried to talk with corporate customer service That became a full-time job so I gave up. I will never shop here again and you should not either. Dillards is on its last leg thankfully, they won't be around next Christmas!

Dillards system has conflicting profile info. Attempted to correct and Scust service rep said that manager said order would need to be cancelled.that they couldn't correct even though it was their system error. Beware!

I will NEVER purchase from Dillards…
I will NEVER purchase from Dillards again. I was going to a wedding and purchased 3 dresses to try on (since I am in MA) and returned one of them. I returned them within 30 days of receipt, but I received the package back stating that the 30 days starts when they ship out the package - not when I received it (which was 5 days later). I am now out over $120 and have a brand new dress I will never wear. I will NEVER shop there again and will spread the word on every social media place I can along with friends.

Date of experience: November 03,2023

After today's experience at Dillards, my opinion is that some of their employees are discriminating, intimidating and threatening towards Spanish speaking customers. My name is Dr. Mary Miller, and on 9/23 I purchased a bed quilt for my mother who was arriving from Spain on 10/6. We made her bed and found a hole in the quilt. I found it unacceptable to have a hole in a new merchandise, and I called Dillards immediately. The customer service representative stated that it would not be a problem that I did not have a physical receipt on hand. According to her, showing my bank statement would be enough. Well, my 80 year old mother and I returned to Dillards to exchange the damaged quilt. When we arrived, we first we talked to the same two clerks who sold me the quilt; but one of the explained that even after she saw my bank statement there was nothing that she could do as I didn't have a proof of purchase. I escalated the situation and spoke to the manager, The Hime Department manager's attitude from the beginning was demeaning and condescending, she profoundly refused to either exchange or return the quilt. She stated that she believed that we had washed the quilt, because they don't sell damaged merchandise. I repeated time and time again that I did not wash the merchandise, and she flat out called me a liar. She began to raise her voice, got frustrated and threatened us to call security to have us removed from the store. This woman was ready to have my disabled mother and I escorted out of Dillards because we wanted to exchange damaged/defective merchandise. Later on, at one point she mocked me by saying, "but you a doctor and can buy another quilt!". After she realised that her intimidation tactics did not work, she decided to talk to customer service and I received a gift for only $86.60 out of the $124 that I had initially paid. Some credit is better than nothing, I thought. I am appalled of such discriminating customer Service at Dillards; especially knowing that Hispanics make up 31% percent of the population.

I like Dillard's, but I am cancelling my Dillard's card because I can't gain access to my online card services account because I can't remember my user name. I called to have it reset, they transferred me to Wells Fargo who told me there was nothing they could do because it was Dillard's account services and they transferred me back to Dillard's. I just paid my balance by phone and will now cancel the card.

My Husband and I stopped into Dillards last night (Saturday) and all of these 3 ladies jumped into one of the best customer services attention that I have seen in such a long time. Mary, Patrycya and Maribez were amazing. Answered all our questions and helped us find the perfume that I love. They also gave us some cool samples, which ever happens now a days. We can't thank these ladies enough, they all went above and beyond. We will come back soon to visit them again.

Thank you,
Ricky and Vickie

The fine print matters. I purchased designer $195.00 & $110.00 shoes precisely 1 week ago. Due to the high price of these shoes I specifically asked what the return policy is at Dillards. I was advised that I could return the shoes within 30 days. I was not advised the fine print on the receipt & did not think to check the receipt. Sales ladies act really nice when you are spending lots of money. However when you want to return what you purchase, it's a different story. I went to return the shoes because after wearing them for literally 3 hours, I had to take them off and walk barefoot. The Manager "Sabine" immediately stated that due to the $110 dollar shoes having "toe" prints & both shoes obviously looking used, they could not be returned. They were like wearing underwear & not able to be returned. Very unprofessional &rude. I felt discriminated against. I had never heard such a thing "the shoes have toe prints" Do they not get toe prints when you try them on?

I bought a dress for my sons wedding in September in May. Unfortunately, I had a kidney transplant two weeks after and have had multiple complications. I am just now getting back on my feet. I lost 20 pounds from being so ill. I need to exchange it from a size 14 to size 12. It's not on sale and both of those sizes are in stock. The tags are still on it. It has never been worn. They have absolutely refused even with medical records. There is no exceptions. Where is their compassion? Customer service

This company seems to want and need people to apply for a card but they don't care and won't tell you it's a hard credit hit. Also In most departments the employees are treated very badly, even professional workers like my roommate. Don't help dillards in college station. Here's an image of a top trying to prove I'm a person. They mistreat workers like Walmart does or possibly worse.

I ordered a Doona stroller from that store and pay through Afterpay. But next day the store was canceled my order and told me that my Billing address didn't pass the verification process. But my billing address is the same as usual. I don't know what's wrong. I called to my bank and they told me my billing address is ok. Awful store!

Corporate only wants your money and does not care about their customers.
Jerry (from corporate) talked crap about a suggestion a customer had given, even stating that she wouldn't know anything about what customers want, right after she walked away, in front of associates and other customers, including me.
This happened a few months ago, but I thought it should be posted so customers know how much they should avoid giving these corporate people any money.
1

Dalila at the fragrance counter is an amazing employee! Dalila knows her stuff and. She also provided samples of the fragrance you like which is fantastic— that way you can try it with your normal workout, deodorant, etc.