Crucial

Ordered on the 5th November first parcel apparently got lost? Now the 5th December and the replacement is still not here. These guys are a joke, speed up computers - try sorting your shipping.

Never ever will I buy from these jokers again - loyal customer lost!

Crucial currently only ships by UPS Mail Innovations. I live about 500 miles from Crucial and it's been a week since they said they shipped it and it's still not here. I suggest buying elsewhere if you want your memory delivered in less than a week.

Edit when asked if they could print off a USPS Priority mail label and hand it to their mailman Crucial replied "Due to the high volume of orders and fluctuating inventory we have been receiving recently we have decided to disable all expedited shipping options to ensure we are keeping up with the current demand."

Evidently they are trying to sell less of what they have for some reason, perhaps to keep the price from dropping. Don't know.

Crucial enticed me by the good selection in the online store. I found exactly what no one else had in stock. Website states orders will be shipped/updated within 7 days. Nothing was reported to me for 3 weeks (PROBLEM 1). I called customer support, which is a call center in India (PROBLEM 2). The technician promptly looked up my order, then requested to put me on hold to find the status (PROBLEM 3). This is when I opened this independent review blog and noticed their track record at horrible customer service. What was happening to me is exactly what the first 3 reviews warned one of. I immediately called back customer service and cancelled my order. We will see if they can do that timely so I dont have to get VISA involved.

What a disappointing experience.
I placed 2 orders using a voucher code after price checking against amazon.co.uk.

The 2nd order the code was accepted and went through, only after it processed did a box pop up saying the discount was unavailable. At the top off the page it quite clearly states offers are a maximum of 5 per person, and the sale had been agreed at the lower price in the cart. I contacted customer services by Web chat. They were unhelpful but escalated for me. 48hrs later I've still no update. Equally, 6 days later neither order has actually shipped. 1 sent via royal mail still says we are awaiting your parcel and UPS says the same thing.

As the code was overturned on my second order I could have ordered from amazon, for less and with next day delivery.

I reached out to customer services a third time and have only received lip service.

Only buy your ram for crucial if your prepared to wait 2 weeks and pay more than you can elsewhere.

I placed an order on 6 July. Today it was cancelled. I have to wait another week and a half for my money back. That means they have kept my money for 5 weeks even though they never had the item to sell. Sounds like a nice easy way to make money!

I purchased a MX500 via iFixit.com for my 2019 iMac as an upgrade to the HDD. That purchase was completely November 2022, it's now July 2023 and the MX500 is failing. When I reached out to Crucial (Micron) for a replacement they didn't offer advanced replacement. How is someone supposed to capture their data if they have to ship the old hard drive back first. I offered to submit a credit card to hold the charge in case I didn't ship back the old one and was met with resistance. I asked to be escalated and was told it wasn't possible, without being transferred to anyone else.

Over the weekend I placed the order with them and immediately noticed that the shipping address was wrong. Their internal system. I sent them a message telling him it was wrong and it needed to be changed to the same address as the building address. I called them first thing Monday morning before the item was shipped and was told. The order was canceled an hour later. I was notified that the item shipped. I called them once again and they told me that They requested FedEx, return the item to them before delivery. And at that time they would issue me a refund or shut them out to me. I was then notified the item was delivered. I called them and asked them for a refund. They told me that since I filled out. The forms wrong that it was my fault regardless of the lies that they had told me over and over. This company cannot be trusted.

I order some ram and an ssd drive on the 19th of Dec. It is the 10th of January, and I have heard nothing from these people. Their website doesn't work. I made a chat contact today and found out that it wasn't even shipped yet! They told me I would get an email with a tracking number in a few days when it was shipped. I was a regular customer of Crucial but no more. I will go else where for my computer needs from now on.

I bought on ebay, open box, 2 Crucial SSDs 500gb P3 for my computer repair shop. They both developed fatal hardware errors in a few months. Although the SSDs are well within the guarantee period, Crucial would not replace them because I was not the original buyer (and neither would be my customers so no guarantee for them either). I will NEVER buy a Crucial product again for myself, or my customers. Samsung has a much better warranty: they replace their defectives no matter who has it.