Carnival Cruise LinesReviews 227

We had a cruise scheduled and paid for. The day before the cruise our son, also scheduled was sent to the hospital with chest pains, obviously I will not leave the country if my child should need emergency and follow up care. We were at the hospital all day till 2:30 am. Called to cancel our cruise, representative hung up on me after being told we had no refund. We had insurance with our cruise and will be penalized $1300.00 per person!
This was to be my 13th cruise with Carnival.
Not a happy customer. Extremely dissatisfied!

We were suppose to leave on a cruise on January 5th 2025. We were unable to make it due to a very fast moving snow storm that dumped close to a foot of snow and ice, and 30 to 40 mile an hour winds. We changed our fligt to leave Saturday evening in stead of Sunday morning to avoid the storm. This flight got canceled and rescheduled for our original flight Sunday morning. That flight got canceled a few hours later. They rescheduled us 2 more times, and those flights also got canceled also. We tried flying into Cozimel and there were no flights available. We tried flying into a couple of other airports, an no flights were going out. All we are asking for is this money to be applied for a future cruise. We have been cruising with carnival for close to 20 years and feel this cancelation was totally out of our control. We tried everything possible to make this cruise.

My husband and I were SO excited to go on our FIRST cruise ever with my best friend and her hubby, who I had never met. It was going to be a celebration of her 40th birthday. My BFF and her hubby had been on other Carnival Cruises in the past so they set everything up under their acct.
On the day of the cruise, my hubby and I flew to LAX from Seattle (~$1000) where my BFF was picking us up to take us to port. They drove 4 hrs from Las Vegas that morning. Everything was going smooth and our flight arrived about 20 min early to LAX. It was 12:30 PM and the boat was set to leave port at 4pm. The port was only 40 min away from the airport so we were making great time. We would arrive early with plenty of time to get situated before the boat left port…or so we thought.
Turns out that the address of "Carnival Cruise Lines" from LAX brings you 40 min the wrong direction (1-1/2 hours from actual port). None of us knew this as we had never been to this port before, nor do we know our way around the area. We discovered this was not the correct address only when we arrived at the wrong place.
Long story short, we arrived to the port at 3:07pm just to find out we missed the closing of the doors at 3pm! We missed it by only 7 minutes! 7 minutes! The staff at the port told us there was nothing we or they could do for us. It's a federal building due to customs and they cannot make any exceptions. It was sickening. We were all devastated.
We contacted Carnival and they won't issue a refund for any of it, aside for maybe some taxes and fees.I understand closing the doors and not allowing people to pass after a certain time but I feel like Carnival should at least refund a portion of the cruise amount because we weren't even able to board the cruise we had prepaid for! I don't get paid time off of work so in addition to the money lost from the cruise/flights, I'm in the hole by much more from taking time off from work that I cant make up for now. I'm sad, sickened and never want to book a cruise again, especially one with Carnival. Also, after all of this, looked everywhere for the correct address and it was not listed on tickets or the fine print info provided with the ticket

I returned from a cruise on the carnival valor on March 19,2024 and was shocked at the charges they put on my debit card. I put $500 cash against my charges while onboard and it is not reflected. I have been trying to contact customer care since I returmed home to no avail. Its amazing how easy it is to contact them before sailing but impossible to contact them post cruise. I am trying to get an itemized statement of my charges and an adjustment for the cash I paid that does not show.

Did not get one night of sleep! Two cabins across from us had low class thug "LSU and Alabama football players" (per them, haha LIES). Loud and obnoxious ALL hours of the night, especially around 2AM when the club closed. And don't forget all of the little thots coming in and out of the room all night long. All of them were using profanity and even racial slurs. We called front desk MULTIPLE times and they did put a person at the end of our hall. That was a waste of time because the thugs would just talk back and do as they please in the hall way. The first night we called guest services at 3am, someone came down, knocked on the thugs door and told them we were the ones that complained. Very upset about this because I literally felt threatened every time I walked out of my room, not knowing what the thugs would do in retaliation.
Carnival cruise is definitely the least expensive cruise line but just remember,
YOU GET WHAT YOU PAY FOR!
We will never waste our money on a carnival cruise again!

We chose the carnival celebration because of its roller coaster and it was broken the whole week. The kids were so disappointed. Guest services couldn't even care in the least. Also my daughter won a voucher in a raffle for the spa and the spa manager said she could only use it for a few certain things. It was $75 so we didn't use it. Also there were people smoking on the balcony's and we couldn't sit out much. We paid a lot for our 1 week a year trip and felt very let down. We will be going back to Norwegian

The ship very nice and clean, the food is ok, I love BBQ, Guy burger, Big Chicken. The staffs are unfriendly, special the lady who at Cloud Spa 9 at deck #6 her name is Anita, she so rude and so mean.

This was my first cruise ever, 6 days to Cabo.
First day in Cabo we were having the best time on the whale watching tour and then decided to get some lunch.
As we were unfamiliar with the town we stopped at senior frogs and had some margaritas and lunch. We sat with another couple who was happy to share the table with us.
I had to go to the restroom and there was an attendant in the ladies room cleaning the sinks and he stated that I was OK to use the restroom so I did.
I washed my hands then was pushed against the wall by the attendant and sexually assaulted.
I was in shock. I wiggled away from the man as he was trying to have sex with me and got out of the bathroom as he had the door blocked with a trashcan to keep others from coming in.
This was a horrible experience but when I got back to the Panorama ship and went to guest services to let them know I was told repeatedly that this happened because I was drinking and they couldnt do much about as I did not go to the federales and report this, when I explained this happened because I went to bathroom and this man is going to rape someone at some point.
Well needless to say I got really upset after this and was kicked off the ship the next morning.
Im pissed about how carnival handled this and some kind of training needs to happen regarding situations like this.
Its a never again for Carnival cruise and Mexico entirely.

Hi my name Dekendrick Johnson I was supposed to sail ship Valor February 29 out of New Orleans booking Z0H4M8 I'm having to cancel the trip due to my wife passing away January 1,2024 to a heart attack.I was texting to see if I could get a full refund.

I have no problem with the cruise lines EXCEPT! With the Spa. I had a wonderful massage then I thought I'd treat myself to a straight razor shave the next day. I talked with the person who does that there and she seemed to be confident. The experience was a good one til she asked me if she could trim my goatee. I told her not to reshape it, to keep the sides straight up and down and the bottom flat and square across the bottom and NOT TO TAKE ANY LENGTH OFF IT. When she was done I found she took half the length and rounded the bottom sides. I find I am still pissed off 6 days later ever time I see myself and not feel my stolen goatee. I mean. What part of what the CUSTOMER WANTS doesn't apply here. I have lost ALL faith now. I WILL NEVER let anyone touch my face again.
This was on the Freedom ship starting on Feb 8th FYI.
Oh. And the comment of "it'll grow back" was heard. By whom this came from i don't recall but. Try this to a womans haircut. Give her something entirely different and shorter than what she asked for and just say. Well, It'll grow back!

Oh my God I hate the smell of that ship.level 1 smell like a fart and urine the whole time. Couldn't wait to get off that ship.how could it be right to have Ppl sleeping in that smelly place. Music when good.buffet was ok.but God damn.that speciality restaurant so disgusting.very unhappy customer.

We went a whole week without our luggage. It was left at Carnival's terminal in new orleans we left on january 8-13! We received our luggage 7 days after we came home. I have not received a phone call or anything from carnival cruise. I have sent several emails this last email I sent today. I told them I was irate! All I get in return is carnival cruz received your email! Can you imagine being on a cruise for a week with nothing! All they gave me was 50 bucks a day to buy stuff in the gift store to wear. They don't sell under clothes, They don't sell shoes to do Excursions, They don't sell all this stuff I needed to do off the boat it was $65 alone For toiletries! Post in a picture of my luggage. That came back a week after we were back from our cruise. It is soaked and wet everything was frozen on the inside due to the weather!

My husband and I went on a cruise on the carnival dream for our honeymoon from January 27 to February 2 2024. Let me first say that I am a university educated, retired army officer with years of experience in leadership, as well as customer service.

Carnival: Decent in most aspects, however I want to emphasise that I had the worst experience in customer service. Carnival only wants your money and does not care about you as a person. The first day on the cruise, my husband and I had the spa package so we had unlimited access to the spa. The manager of the spa whose name was Naomi (blonde British lady) Was horrible to me for absolutely no reason when I asked her for an itemised receipt. Turns out they overcharged me, and not only was, she badgering me and continually saying "we didn't do that", she even had the audacity to say in front of 10 other guests " have you seen how much you spent at the casino?" I have never endured such disgusting customer service. Furthermore, when I asked her to cancel one of my appointments, she ended up cancel all of them and saying "you don't have to come anymore". I am a disabled veteran and I had an appointment for my chronic pain and she can mine as well as my husband for absolutely no reason. I tried to bring it up with higher level management but I could not get past an assistant manager at the end, all I wanted was an apology and she couldn't even do that. They kept offering me $150 gift card and I said no. I wanted a refund on things that I spent or some sort of compensation, or simply an apology. It took me three days for them to finally say "OK, we will take $150 off of your account CREDIT". Bear in mind, my account spending was $2010 just on additional stuff on the cruise. Carnival, have some decency in the people you hire, please, one moment like that can ruin an entire eight day vacation for a paying customer. I am never using carnival again and I will be sure to Express these feelings and opinions to everybody that I know.

Currently struggling with carnival and will never book with them again. They lost our payment, after 5 phone calls we have to cancel the payment with our bank and resubmit a payment. It was their issue yet I'm the one doing the work on getting it sorted out. Beyond ridiculous that they offer no compensation for me having to spend hours on the phone dealing with their problems. DO NOT BOOK with them. Lots of other options out there.

Hello
I am writing to ask for consideration do to emergency surgery. I have been diagnosed with collapsing hips.
I received the news Jan 11th 2024. The doctor says there is no way possible to travel after surgery. This has
Come by surprise leaving me unable to walk without a walker. We plan on still taking a cruise as soon as I can travel. We were penalized $600 for cancelling. We are platinum guest and have been cruising with carnival for years. We do not want money back, but if possible let us use the money toward our next cruise. We feel the penalty is unfair in our circumstance as there will be no loss to your company because we are still coming just at a different time.

Jeff and Karen Grunder Platinum members
Booking number Z4L1D1 Pin # 1122 Freedom boat

There is no option for a score of 0 so they get a 1.

My wife and I sailed on the Carnival Dream on December 2,2023. On December 5 my wife was badly injured on the Lido deck of the boat. Here are my complaints/concerns:

We were told by your security team that we would be provided a copy of the accident report. This has not happened.
We were told by your security team that the event would be investigated applying facial recognition to try to identify the person who injured her.
I have made calls to the number that your security team provided and only become frustrated. It seems if I was wanting to purchase a new cruise I would have had better luck talking to a person.
My wife was badly misdiagnosed aboard the Dream. She was rightly told her left elbow was broken and dislocated. She was told her right wrist was badly sprained. This was false. The wright wrist was broken and dislocated. Sounds a lot like malpractice. This broken wrist was wrapped in an Ace bandage with no support.
Gayle was given "Naxproxen" which is about the strength of Aleve according to her surgeon. Her pain was a level 10+.
We were told there was not an ice pack on the ship. This is amazing!
We were stranded on the Dream for an extra day because we were at Carnival's private island and there was no airport. While stranded on the boat there was not a single Carnival representative that made an appearance or showed any concern for our plight.
When visiting Customer Service to arrange getting off the ship there was no effort to help with arrangements. We were simply told to be at the library the next morning at 6:30 AM with airline tickets and passports in hand. We were not even asked if we may need help with luggage.
We were made to pay more than $700.00 for the poor medical care to be allowed to exit the boat.
After sharing my displeasure on the survey, no responded... nothing happened.
I could go on...

Since being home my wife has had surgery on both arms. It is unknown if she will ever regain total flexibility of the elbow. The surgeon had to reassemble ten pieces of the bone. She is in for a very long recovery. Again, Carnival seems not to care.

Today, I am insisting that we are emailed a copy of the accident report we were promised with the results of the videos with facial recognition. I would also insist on a bit of compassion but I know that is probably not going to happen.

This letter was sent to guest services on January 8th, so far…. Nothing.

Same food every night which tasted terrible. We had a storm and they never warned us. Deck flooded people were in pool and ship tilted and all water came out. My mother almost got hit by rolling table and they didn't care. Water park was slippery kids sliding all over my daughter fell and hurt herself, They had the guts to charge her for medical for $325. They over priced, credit cards frauds. My advise go somewhere else!

I decided to take my family on a Christmas cruise this year,it has been a rough year on all of us. In one year we lost my son at 19 years old my aunt my grandfather and my beautiful mom all month's apart so I knew Christmas wasn't going to be the same. We love our cruises and love sail with Carnival but this 8 day trip was far the worst vacation ever. I would like to first start off my when getting my luggage the wheels were broken off of it, our room was on the 1st floor and I'm guessing there was a club up stairs from us so sleeping at night until@2 we listened to our floors shake and rattled from the music. 2 days into the cruise I started to get really sick,come to find out the carpet in front of our door was soaked in standing water. They did come vacuum it up but was left a big fan the rest of our trip blowing to dry the water up. And then getting woken up every *******@6-7 with a loud drilling noise like they were cleaning the lines out from sewage, so finally falling asleep from the night club,getting sick from breathing who knows what or how long the carpet has standing water "mold" and getting woken up to the drill sounds from the pikes, I would say this time with Icarnival has been far the worst experience. I have sent pictures and videos

We left out in Miami, Florida on Dec. 9 2023 at 12:00 for a 8 day cruise. There was such chaos trying to get in the Terminal F and park the car. When we got into the terminal F everything was ok. We went to get some food, the food was bad. The ship rocked back and forth more than any ship we've been on, the food was the worst that we have ever had on the many cruises we've been on. Our room was 8251 a balcony it was above the designate area for smoking I have allergy I could not go out there because the smoke came up to the balcony it caused me to start coughing. The cruise ship should be smoke free.
We departed from terminal F, but was dropped off at terminal D which inconvenienced everyone. On the last day we were delayed six hours due to bad weather retuning to the Miami port, this couldn't be helped. What was so chaotic was the fact that the cruise director (Joey) had no skills in the organization department. Trying to get off of the ship was like Black Friday at Walmart, no one called by muster stations, people rushed to the exits like a 1970s WHO concert