Campers Inn RV

Took our Freelander in for warranty work. RV sat there for MONTHS while Mike the Svc Mgr LIED to us how it would be ready "end of next week." They had never even touched it.
DON'T BUY ANYTHING FROM THESE PEOPLE

Bait and switch; trailer did not have the equipment that was listed on the spec sheet with matching vin number unfortunately we had to travel 4 hours to pick up this was after waiting 4+ weeks due to defective black water tank. First night thermostat did not work asked to have replaced but was told it worked after purchasing on my self and installed it worked fine. They offered nothing to help us out. Conway Campers Inn not the place to spend your money

I purchased a one year old travel trailer from Campers Inn Jax 3 weeks ago and paid $995 for their "Peace of Mind Package" which is basically dealers prep. After arriving home the next day, I discovered that none of the tanks had been cleaned and flushed. The black water and grey water tanks were about 1/2 full from the previous owner. No telling how long the camper was sitting on the lot? I live several hours from this dealership and ended up cleaning, flushing, and sanitizing these tanks myself at home. Nasty job. I called the dealership numerous times and left messages for the Sales Manager and the Service Manager to call me. I also wrote them an email. Only the salesman has reached out to me and he said that he would have one of the managers call. Well NO ONE has bothered to try to resolve this issue. Very poor customer service!

New for us, motor home owner. LP would not flow to appliances. They worked into schedule even though backed up. Wow, thought great service I thought.

I told them I had checked full tank, tank valve open, replaced regulator, purged lines for 30 minutes, but still wont flow. Asked of a switch I may be missing? Was told would have to drop off. That was the only item requested to address.

End result was $400 invoice, 2 hours labor, to tell me the LP switch was off. At $200+/hour expertise wouldnt that be the very first thing, within minutes of trouble shooting?!

Bought this rv with cash delivered. It was delivered with multiple defects could not use it it spent the next six weeks in for these repairs. I have not as of this date been able to enjoy my investment. Reached out to Campers Inn Rv for some kind of resolve,ie refund, exchange, or keep this with a rebate and extended warranty. They would not offer none of the above. Reported this to the BBB. See their report. Buyer beware of this bunch.

Their customer service is awful. No response to emails or phone calls. No one is ever there to answer the phones. They don't appreciate any of their customers. Absolute garbage. They have had our trailer for over a month and nothing has been done after I approved the $5000 repair! After they found more damage, the unit was totaled and there was no attempt to make it right. They didn't even respond to any of my calls or emails. They can't retain any staff which also means a lot.

We purchased an Airstream from campers inn about two weeks ago. We have not camped in this used airstream yet but my husband cleaned and walbernizing the unit found a pile of broken glass and a window not properly in the tracks. This window had clearly been broken and replaced by the previous owners and was left a mess with water leaking down to the floor. We also found out that they did not clean out the tanks. My husband had to clean out another persons fesces from the gray and black water tanks. The store is refusing to take care of this and the broken glass could have injured one of my children or dogs. Unacceptable behavior from a "family owned business".

We just purchased our coachman pursuit very nice motorhome Travis the sales manager treats you like you were family and a friend. Sam the service manager Make sure everything is done properly and quickly he is definitely involved with everything. Hudson is a service counter and service. Writer is exceptional Josh a service technician Gave us a complete walk-through, very knowledgeable and excellent explainer Zach the business manager is so efficient even had all the paperwork done ahead of time for us to come in and sign while they were servicing and prepping our new RV. I highly recommend them we purchased two RVs from other RV sales company they do not compare at all to the greatness of Camper Inn of Troy,Ohio

Thought the place was great at first then o my no one would help! Called in left voicemail no response camper broke every time i took it out. Do not buy from them at all calked corporate and we care nothing got nowhere with anyone i had to pay other people to fix it because when they said they fixed it it still was broken or,water leaking still. There was a screw through the microwave they say we walk through it and make shure every thing is working and up and ready to go yea ok refrigerator was broke, screw to the microwave, AC froze up five times, three water leaks, suspension Broke, trim was wrong, ground wire was damaged, pass through storage locks was broken. It was the most horrible experience i have ever experienced in my life will never buy from them again you get no where.

I shopped at Campers Inn RV of Conway, SC. They are SCAMMMMMMM ARTISTS. Run, don't walk, away from this place. I spent $******* cash with them on a pos that broke down as soon as it got to our home! Made by keystone, aka CRAP on wheels.first thing was theHeater coil in hot water heater came to us broken. Toilet ran all the time and overflowed. Roof leaked. Awning broke first day as well. Top it all off we got awful service. They LIED and said we'd get a year of free camping with our purchases. NEVER GOT. Even after asking them for it. We kept getting the run around. They also LIED about our camper not being under any type of warrenty. Contacted Keystone directly, (((AFTER i paid for the awning to get fixed...they never fixed anything else as we ended up sellin))) who told us it was covered. Lost half of what we paid for this. Even campers inn wanted to give us $6000 for it...WHAT?