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BrickHouse Security Reviews Summary
BrickHouse Security has a rating of 2.9 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. BrickHouse Security ranks 2nd among GPS sites.
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It does not work. I followed all instructions, then I reset the device, and it still doesn't work. It's rubbish.
This program has been the best I have ever used. Worth every dime. Extremely accurate and very easy to navigate.
It's works great and does what it supposed to do... Would recommend to friends and family...
Great tracker. Very small and almost invisible. I use the trackers on my fleet of semi trucks so I can track their movements hour by hour.
Thank you for your feedback! We're glad our GPS product's compact size and reliable tracking works well for your fleet. Tracking vehicle movements is just the beginning—features like geofencing can further enhance visibility and give you added peace of mind. If you need help setting this up or have questions about other features, please don't hesitate to contact us!
In July I purchased a small car tracker to locate my car if needed. The first red flag was a shipping charge of 19.95 for a 9.95 purchase. I did not sign up for anything as I knew I wanted to just see it first. I decided not to use but did not bother to spend more shipping cost. I finally was able to review bank statement charges after some health issues. They have been charging me 29.95 a month for services not used! Are you kidding! What manipulative and unethical thieves. When I called to see what this was All they kept saying was "So sorry, we will not reimburse." I am sure there are companies that will not steal from you. Do not buy from this one. Many reviews also state that the products from Brickhouse are poor quality and do not work.
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the chance to speak with you directly to help clarify things.
We understand your concerns about the charges. To clarify: when an order is placed online, the initial charge is for the device only as we offer free shipping. A service plan is needed for the GPS tracker to work with cellular connectivity and cloud software is required for use.
After checkout, you can choose your preferred service plan. The device is shipped activated, and billing begins 7 days after purchase. We strive to be transparent by providing information about the service plans on our product pages and during the checkout process on our website. However, we are always open to feedback on how we can do better.
We are also developing better self-service tools so customers can easily view their billing history and manage their subscriptions online. If you have any further questions, please don’t hesitate to reach out.
I placed and order well over a month ago and never received the Lil cheap GPS tracker.a d they said it was sent to my address and showed me a photo of someone floor witch was clearly not my home.then it was 2 big boxes in the pictures and I had a small tracking device. So it's a scam
We apologize for any inconvenience you’ve encountered and understand the confusion this may have caused. Please rest assured that BrickHouse Security is a trusted company committed to providing reliable products and exceptional customer support.
We appreciate your trust in allowing us to resend your order and are glad we could resolve the issue. If you have any further questions or need additional assistance, please don’t hesitate to contact us. We’re dedicated to ensuring your experience with us remains outstanding.
The trackers aren't accurate, I have been "working" with the team for about 3 weeks and they still aren't tracking appropriately, they said its a new device with new technology, maybe work out the bugs before you sell it! After investing over $3,000 i cant afford to just drop service and cur my losses. I am stuck with them and have to figure out how to make it work. VERY frustrating!
Thank you for sharing your feedback. We apologize for the inconvenience this has caused, and we appreciate your patience while working with our team to resolve the issue. We're grateful for the opportunity to connect with you and directly resolve your concerns. Should you have any additional concerns or questions, please don't hesitate to contact us. Our dedicated Premier team is committed to addressing all your concerns thoroughly to ensure your complete satisfaction.
Wonderful product. Works as advertised! Easy setup. Shows up fast. Magnet box is strong and completely waterproof. Also great customer service.
Thank you! At BrickHouse Security, we are committed to delivering exceptional products that exceed expectations. We value your feedback and appreciate your kind words about our support.
I have a question and just text the 800 number. They got me answers fast and help me out. Then when i ask about another thing about billing they did not transfer me just took care of that too. So easy
Thank you for your feedback! It's great to know you had a seamless experience with our service. Ensuring your satisfaction is our priority.
The people on the phone helped me when I got confused. They showed me how to make the GPS tracker work the way I wanted. I made geo fence and alert for when my tracker leaves the house or when the speed is too fast
Thank you for your kind words! We're glad you had a positive experience with our support team. We take pride in providing the best possible service to all our customers.
After purchasing two units, we had the first one attached to my dad's car and they told us 214.00 a year. We paid it, now the second one attached to my mother's car. Now they are saying that it is 161. Every three months. They are out of their minds.
We apologize for the confusion and frustration you experienced. Our pricing plans are structured on a per-device basis with options for Monthly, Quarterly, and Annual billing cycles. The cost varies depending on the billing cycle chosen, with the annual plan offering the greatest discount, followed by the quarterly plan.
If you have any further questions or would like to discuss this matter further, please don't hesitate to reach out to our customer service team. We appreciate your feedback and are committed to providing a fair and transparent pricing structure for our customers.
I have been using their GPS device for awhile now and it has its good and bad days. It will stop tracking at times and it use to would show me more of the landscape surroundings but now it only shows the place on the map. It just started this about 3 months ago and ion like it bc I be wanting to see. I have to keep calling the maintenance line to get it started again.
Thank you for your feedback. We apologize for the inconvenience caused. GPS signals can be affected by various factors such as obstructions, satellite coverage, network signal availability, weather conditions, and device maintenance. To ensure optimal performance, we recommend checking the device placement for a clear view of the sky and ensuring it is securely attached as per our guidelines.
Additionally, you can send a reboot and ping command to your GPS tracker through the tracking platform or app, which can help in resolving connectivity issues promptly. If needed, we can always update, upgrade, or even replace your GPS device to ensure it meets your needs and resolves any issues you're facing.
DO NOT TRUST THIS COMPANY OR THE PRICES THEY QUOTE ONLINE! I purchased an item from Brickhouse online. I received an e-mail asking for payment confirmation and replied immediately and followed up with a phone call. Customer service advised my payment was received and all was well including the next day shipping charge. After waiting to receive the product the following day, I called to follow up and was advised the product was being drop shipped from the supplier and it would arrive the next day by 8:00 PM. Shortly after that call, I received a call from Customer Service advising me of a "price spike" and that the products I ordered would cost me 50% more than what I had paid. I told them this was unacceptable and asked them to speak to a supervisor. The supervisor told me the same and said they would not honor the price quoted online.
I contacted the CEO/Founder Todd Morris directly to ask for his assistance. His response was: "This is a part that we very rarely sell and with the supply chain issues it is possible the price went up recently and we were not notified until we put in the order for you. I will ask my team to remove this part from our site and talk to the distributor because that is not how we want to do business. "
HOW DOES THEIR INABILITY TO KEEP THEIR WEBSITE UPDATED BECOME MY PROBLEM? They offered a price for a product and I accepted that offer. Sounds like a contract to me. They have not only breached the contract but also ruined their credibility to do business as a "trusted" company.
We apologize for the inconvenience and understand how frustrating this situation must have been. We strive to keep our website's pricing and availability as accurate as possible. Unfortunately, on rare occasions, our vendors sometimes adjust prices without prior notice, and we only became aware of the price increase when processing your order.
While we couldn't match the old pricing without incurring a loss, we did offer a discount off the total price. We're sorry that this did not meet your expectations. Please rest assured that we have implemented measures to prevent such issues in the future.
When you go to their site they do not explain the monthly charge until you actually purchase the product. Then you call to cancel and they say it has shipped but has not so now you have to wait to receive it and return the product in order to get a refund. You take my money immediately but take me however long to get it back...never again!
We apologize for the confusion regarding our GPS device subscription service. We are committed to constantly improving and making our service plans more transparent on our product pages and during checkout. Your feedback is invaluable to us in this process.
We stand behind our products with a 30-Day Money-Back Guarantee. Depending on your financial institution's policies, we process refunds once we receive your returned product, and they may take up to 2-5 business days to reflect in your account.
Purchased the Spark Nano 7 with the intent to install in a personal rental vehicle at a later date. I didn't know that they automatically start charging you at 3 months at a time once you purchase the device with no authorization. You have to navigate to a completely separate page to get this information and it is not forthcoming.
Very unethical business practice that preys on people not navigating to a small tab amongst several other tabs. BUYER BEWARE!
I had a account for security reasons and they bill you automatically but when you want to cancel they will make it VERY DIFFICULT for you to cancel to the point obviously they make alot more money if you have a hard time canceling. You can set up everything on line it is simply of course but to cancel WELL FOR SECURITY REASONS YOU NEED TO CALL IN TO SUPPORT, AND sit on hold for enough time you will probably hang up or lose signal and have to start over again... I am done using them and will go elsewhere next time.
This device has saved me a lot of headache and worries by being able to see where my car is at all times. It's very accurate and well worth the money. Thanks.
I called to cancel and they conned me into two free months, I accepted. Two days ago I remembered to concel and called them but they were too busy so they'll call you back and hold your place in like, it never happened and the open chat that kept me sitting here for two hours responded at closing that they couldn't cancel I would have to call the number that never returned my call. Guess what happened yesterday? The SOB's billed me... They'll be refunding that and you now know the crooked SOB's operating methods...
I bought a brickhouse device to test it out. I just agree on the charge for the device by pass any usage plan. Few days later I receive the device, turned it on to run around the neighbourhood to test. Everything seems to work fine. I have yet to have plan of using it. Then a day later, I saw another charge of $74.97 from Brickhouse on my credit card. This type of illegal charging is a scam routine on the making. Don't buy from this company.
They overcharged me for broken service. Did not cancel had to have charge reversed. They dont answer their phones. Avoid this company
We're sorry about your experience. Our website outlines our subscription fees, and we strive for transparency in all our billing practices. Our customer support is available seven days a week from 9am to 9pm EST via phone and email. Additionally, we offer support via text or chat; live reps will reply between 9am and 9pm EST and 7 pm EST on weekends to assist with any inquiries or issues. Please contact us so we can address them and work towards a resolution. We value your feedback and are here to help.
From the business
BrickHouse Security is a leader in providing top-tier GPS tracking solutions, serving both fleet managers and individual users. Since its inception in 2005, BrickHouse Security has remained committed to offering innovative, reliable products alongside exceptional customer service.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer...
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Thank you for the kind words! We're always striving to offer a GPS solution that’s not only reliable but also easy to use. Thank you for placing your trust in us. We’re glad it’s been worth it!