Brainly

How would you rate Brainly?
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California
1 review
0 helpful votes
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Terrible
December 13, 2024

One of the most useless websites Ive ever had the displeasure of using. Wrong answers, pop ups always trying to get you to pay. Brainly is awful, do NOT reccomend.

Date of experience: December 11, 2024
Brainly U. Brainly Rep
4 months ago

Hello, and thanks for your message.

If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan. Whenever you find a wrong answer, you can always flag it so our moderators can check and correct it if necessary.

If you have any other questions or comments, please always feel free to get in touch by sending an email to contact@brainly.com with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

Texas
1 review
0 helpful votes
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Worst company EVER
November 8, 2024

If I could give zero stars I would. This company is the worst company ever. There was an account setup under my PayPal account and charged a subscription fee. Which I was not aware of until I noticed my account was charged. I reached out to this company via email, SEVERAL times and explained that this was done fraudulently and asked that they refund the stolen money, which they REFUSED to do. They rather have stolen money than to help out someone who didn't authorize this issue.

Date of experience: November 8, 2024
Brainly U. Brainly Rep
5 months ago

Hello Melissa,

Thank you for your message.

If you think your card has been used fraudulently, we advise contacting your bank and disputing the charges. They will help you get your funds back and will secure your card to avoid any future unauthorized charges.

If you have any other questions or need assistance, please don't hesitate to let us know.

New Zealand
1 review
0 helpful votes
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HATE THIS WEBSITE
October 7, 2024

OH MY DAYS. USELESS SCUMMY GREEDY WEBSITE. Im on an old phone, which means i cant download the latest apps so i just use chrome half the time. I needed help with a question and brainly said it has been solved! Great, but i need to create an account to view the answer, thats whatever. But now they need me to download a damn app i cant download just to see the answer! Bruh i just put my browser in desktop mode, so i could see the answer. Ok, but now i need to view an ad just to see the damn answer. I waste 15 seconds and THAT ANSWER IS BULL$#*! AI THAT ANSWERS NOTHING HELPFUL. The wholeass answer is WRONG and is submitted by a $#*!ing A.I. Omg i hope this website goes bankrupt holy how are you this UNACCESSIBLE and GREEDY. Shameful.

Date of experience: October 7, 2024
Brainly U. Brainly Rep
5 months ago

Hello,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

Minnesota
1 review
0 helpful votes
Follow Healthy S.
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I read a "confession" story that looked really interesting from a pop up teaser. I had to make an account and log into Brainly to read the rest. It was not a real story just a "teaser" that got fake "analyzed" as "literature" on the website. It was intended to lure me to join. It wasted my time and made me realize how irresponsible, disrespectful of our time, intentionally misleading and dishonest, and uncaring those looking to make money on the Internet can be. There's better ways to make money and more fulfilling ways to live one's life. Their so called "academic help* seems extremely irresponsible as well. I'm also a teacher and... No thanks. Do not use this site.

Date of experience: December 23, 2023
Brainly U. Brainly Rep
over a year old

Hello,

Unfortunately, we could not locate your email with this review/message by only using your name here. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.

Cheers,

Brainly Team

Australia
1 review
0 helpful votes
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Inexpert experts
April 24, 2024

Fed up with students being misled by "expert-verified" answers that are nonsense. Here's an example:
https://brainly.com/question/*******
(3 1 3 6 2 1 5 1)
Worse, there is no process by which genuine experts can provide corrections without paying money.

Date of experience: April 24, 2024
Brainly U. Brainly Rep
11 months ago

Hi, Derek!

Thanks for your message.

You can always report wrong content directly on Brainly, and we'll remove this one.

Thanks for helping our Community.

Cheers!

Brainly Team

Tennessee
1 review
0 helpful votes
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No refunds
April 21, 2024

My son signed up for the free review. He tried the day before it was over to cancel and was unable to. They are refusing to give a refund of $39. You are not able to talk to a human being to dispute this. Unacceptable.

Date of experience: April 21, 2024
Brainly U. Brainly Rep
11 months ago

Hello Dena,

Thank you for contacting us.

Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly

Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to your son.

If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

Louisiana
1 review
2 helpful votes
Follow Kentasia F.
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New update?
February 7, 2024

I have been using Brainly since middle school(I'm a junior now) for almost 12 years. All the time I have used this website I have never run out of "limits" before until today. I only searched three questions; on the fourth, I got the "no more daily limits". On a daily, I ask more than 10 questions max. This might be an update or something and just another way to convince you to get Brainly Plus but I refused to pay for incorrect answers. I might as well pay for a irl tutor. On the other hand, I wouldn't recommend Brainly to be used to study/find answers because the answers are mostly 50 out of 100 incorrect, or the answer doesn't even relate to the question that was asked.

Date of experience: February 7, 2024
Brainly U. Brainly Rep
over a year old

Hello Kentasia,

Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened while you were using Brainly.

Cheers,

Brainly Team

Florida
1 review
2 helpful votes
Follow Kallista L.
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Awful customer service
January 19, 2024

Not only is the customer service horrible, they will charge you without your consent. Even if you cancel before the seven day trial, they will still charge you and then refuse to refund you your money. Plus it's not even helpful for the material I need to study. A waste of money

Date of experience: January 19, 2024
Brainly U. Brainly Rep
over a year old

Hello Kallista,

Thank you for your message.

Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions, so that our users can choose the option that best suits their needs.

While we’re sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center, Terms of Use, and email communications sent to kallistalins123@gmail.com.

I have reviewed the correspondence and can confirm what our representative has already explained. Unfortunately, we will not be able to process a refund.

We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the user’s end.

Should you have any further questions, please do not hesitate to contact us.
Best,

Brainly Team

Florida
1 review
1 helpful vote
Follow Yelitza M.
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Very dissatisfied!
March 29, 2024

Very dissatisfie. I asked a question and the tutor wrote to me that he didn't know about that topic and closed the chat. I canceled the subscription and a week later they charged a year's subscription to my card and no one is responsible. So you cancel but they still charge you, it's abuse!

Date of experience: March 29, 2024
Brainly U. Brainly Rep
over a year old

Hello Yelitza,

Thank you for contacting us.

Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly

Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you. Also, if you canceled, you should've received a confirmation for it. If you did receive the confirmation that your trial was canceled before it was charged, please forward it to us by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.

Cheers,

Brainly Team

California
1 review
4 helpful votes
Follow eli b.
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Seriously? I've been trying for the past year, it keeps on saying "Sorry, we can't complete your registration at this time." Is it that busy? I am struggling in math and I keep on getting non-stop annoying ads about Brainly. So I decided to give it a try, why not? Though it never works! I am also 13+ and have tried so many things, yet nothing works.

Date of experience: February 15, 2022

Overview

Brainly has a rating of 1.5 stars from 284 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainly most frequently mention free trial, answer questions and wrong answers. Brainly ranks 78th among Question And Answer sites.

service
100
value
90
shipping
59
returns
62
quality
94
This company responds to reviews on average within 16 days