Bowlero

I had planned a party here. About 20 days prior I had to cancel for a legit family reason. They kept my initial deposit and planned to charge me the full balance as well. Basically, NOT having a party cost me over $2000.

Totally unacceptable customer service today. I waited at the prize area with my kids for almost 30 minutes while the staff was was "sending someone over" to open the gate. There was only one person assigned to run laser tag and run the prize redemption area. Staff acted like it was my problem and I would just have to wait. Since we spent over $100 on points, it seems that Bowlero is more than willing to take our dollars but feels no need yo provide any type of customer service. How are you running an arcade without staffing your prize area? This is totally unacceptable and we will never be back.

They have a no outside food or drink policy, which I understand. So I bring a yeti full of ice and buy a bottled water at the snack bar. Now I am told this violates their policy. So long Bowlero. No more league bowling.

I can not be happier to find this place, it is by far the best bowling place ever. It's on Edsall rd in Alexandria. We usually go to Tysons Galleria, but this place in Alexandria has a very welcoming vibe. I had my daughter's birthday party here for the first time and Jay Janneto was our host, he was very helpful and very professional, he checked up on us throughout the party and made sure everything is perfect. And by far it was.
I can not say enough good things about our host Jay, we really appreciate his service.

Bowl in a league. The lanes keep breaking. I had to move 3 times and finished an hour after all the other teams left. I then tried to practice bowling like AMF. They changed the policies to no practice after 5 Friday and sat. Mind you there was nobody there and it was 7 pm. Then I inquired how much it would be to pay. They replied "$9.00". I said no. It went from $5 with AMF to $9. I see why people are calling it a monopoly.

While the people are nice as can be in Texas City and pretty nice in Webster, conditions for league bowlers are lousy. The lights are basically disco low in Webster even during league play and in Texas City any time other than league play giving you the immmoresdiom of a night club. Maybe that's the idea but I personally am not willing to bowl in tjise conditions. Place is clean normally except for balls return 17-18 in Texas City which leaves rubber all over the balls. Prices are so so at best. Biggest complaint is uncomfortable lighting where you cannot see your marks. Save the black lights for late night bowlers and partiers who would rather drink than bowl

Rude, unprofessional and unknowlegeable bartender girl and a dismissive GM Mike.
I guess when a mandatory 18% "service charge" (tip) is in place...the bartender didn't feel the need to be polite.
I will not be back

I booked online and it was $400, I get there and ended paying $552.00. Got the unlimited drinks no one drank anything. The food was horrible instead of and a platter of food we each got a paper plate with two items and two slices of pizza. Then to top it off the lane kept shutting off so we couldn't even bowl. It's was the worst bowling and the most expensive night ever. $600 and we got nothing, not even a good time. Spent $150.00 on champagne that we never received it's was the worst experience ever. Never again!

We're talking about bowling mind you. Bowled 3 games with my 7 year old. Shoe rental for 2 people and 3 games 54.00 dollars! Laughable to say the least. Again this is bowling. Not even talking about food prices. 12 oz Pepsi on paper cup. 4.30 $. First and last visit!