Black & Brown Unite

Why is it set up the only way to contact charity is through their chat service, which you can only use if you're logged in.
But if you're having issues logging in, you have no way of communicating, since they don't take phone calls.
What company conducts business like this?
Thank you David, for resolving my issue and being professional

Black and Brown Unite is just what we need to bring all our people together.
I was inspired to action when I visited the site.