Ordered two pairs of jeans as I have for the last 10 years on December 25,2024 jeans came and they are longer than normal so I applied for a instant refund to order and shorter length, since I guess they change their sizing ship said items back only for me to receive an email telling me there was a glitch in their system, and they won't honor the instant refund. And now I have to wait 2 to 4 weeks to get my money mind you I will miss the sale.

I bought jeans size 4 online from American Eagle, I received the jeans but it was big so I took it tO the store to exchange it with size 2, but what I received was a DRESS! I called customer service to let them know what happened they said go to the store and return the dress and you will get your money back! I went back to the store and explained everything, the store manager said I can't refund you the money because it's a dress not jeans! Well it was NOT my fault it was the associate who packed the item fault. I called customer service like 10 times, chatted with them 5 times, sent emails 7 times and since August 14 till now I didn't receive my money back nor got an honest answer! I need this to be escalated to the highest end because that is not professional way to deal with customers?

I've been shopping at AE for over eight years and I've always loved their products and customer service. But I want to warn everyone: do not shop the online store! It's been their policy for years to offer free shipping on orders over $50 - I have the receipts - but that seems to have changed with no warning. Last week I was charged $25 for shipping on a $110 order and I'm never getting that money back. Shop in store or move on, the online store is a scam.

I ordered clothes,an recieved clothes I didn't order,so I took everything back except 2 jeans that were 29.96,x 2 = 59.92,an they want to charge me 132.00,sorry I went to the promanade american eagle store for the returns,the girl put some on a gift card an some on my charge card,she didn't add everything right,one of the pk of shirts I didn't get,they took that off,but there has to be a pair of jeans she didn't put on,it's all messed up,if I could send over my orders that I had I would to show everyone what a cheat they are

Horrible shipping! Shipping company lost my items twice, but "accidentally" closed out both items saying they had been delivered. (confirmed via a call to the shipping company). AE refuses to refund my second order saying they already provided a refund once. No one in Customer Service can help. Horrible service. I will never order from them again.

Today i went to AEO in Canada and it was horrible, i went inside and all the customer service employees were talking to each other and i tried to ask them something and they kept chatting, they were both employees and the other employees were helping other people, and i understand that they were occupied but the other two didn't try to help neither me nor other customer, and there were only 3 employees helping people so i had to wait until one of them was finish but i most felt uncomfortable and had to leave like that, cleaning was ok and catalog was fine too.

My billing address zip code and my shipping address zip code are different. When I placed my order, I saw that I received two emails from American Eagle. One said "Thanks for your order". The other said "Your order is canceled". I immediately checked my Checking Account and saw that American Eagle took money out of my account. I called their customer service hotline and spoke to a representative whose name I cannot (fortunately for her) recall. I explained the situation and in broken English, she told me that I needed to go to my bank to get the credit. That's not an accurate statement. I told her that's not how things are done. When I got off the phone, I saw that the money had been credited back to me. In the end, it worked out. However, your customer service representative told me a false statement. Your reps need to have clear voices and should be able to speak clear English. This customer representative struggled with that.

Last week I ordered two pairs of jeans from AEO Eur. They quickly sent me the package. The package slip included the jeans. Inside the package were 2 men's trousers and a pair of gloves. I immediately contacted customer service. It's not easy with AEO. Customer service is only available via email. So, I have to wait. I received a ticket number. So, I wait. I sent a photo. It was a no-brainer. AEO's response is that if I return the package properly and the wrongly sent items are returned in good condition, I will get my money back. So, I wait. Oh, and after much insistence, I get free shipping on my next order. Free above 100 anyway. Very poor service. Not even worth 1 star, really.