They sent me the wrong product and said "Pictures are generic." Really.? That would have been nice to know what I was paying for was not what's in the picture. Maybe "Buyer Beware" would be a better motto for them.? Also, the product they sent me had been repackaged many times and was either used before or other buyers got the wrong product like it did. And then they had the nerve to tell me "It better not look like it was USED or no refund" Oh my... Avoid this place at all costs - they will waste your time and try to get out of refunding your money.
Ordered a part that was the wrong one for the application. Part was still in original packaging. In the return policy info on their website there is a laundry list of non-returnable/refundable parts and if you do qualify for a return you pay to send it back to be restocked.
I will never purchase from them again. That's why Amazon is taking over small businesses, because of customer service.
Do not do business with this company-I purchased a part for my RV from Adventurerv.net on 28 December 2020. 2 1/2 weeks later and I still don't have any information on when it will get here or why it is lost in space. Each time I contact them, via email, I am told to log into my account. When I attempt to log into my account, it says it does not recognize my email and will not allow me to reset my account. When I attempt to call them, the message says you can ONLY contact them via text or email. NON-existent customer service... Do not bring your business here. You will spend your money and never receive the product. I will now have to pursue this with my credit card company. Be aware and do not do business with this company.
The fan in our 1985 motorhome stove vent had been making screaming sounds for years. I thought there was no hope in replacing it. But I went to your website and found the exact replacement for the fan motor that I needed. No more screaming. Thank you for making these parts available!
I ordered a microwave that came with scratches. I ordered a Magic Chef RV Microwave on 11/09/2020 for $149.99. When I received the microwave it had scratches on the key panel and the button to open the door. There was not plastic film covering the panel or the button. See attached pictures and you can see that there are not plastic film edges that can be removed. The scratches were on the panel and button itself. I asked to return the microwave and was sent a FedEx. I was refunded only $127.92 because the company stated that there was nothing wrong with the microwave. The stated that unless it was defective there would be a 15% restocking fee. When I was discussing this return the company never stated the restocking fee, it is hidden on their website not not even on the order confirmation. I would consider this a defective microwave because it was sent with scratches and looked like it had been opened before, even though the website is selling it as new.
This site is the worst site I have ever bought from. No phone, No return policy (won't let you return the brand new heater) even if they say they have a 30 Day Money Back Guarantee: Won't confirm purchase don't send ship receipt poor company. Now have a huge heater that is total useless Won't send purchase reciept
Customer service is nonexistent, no phone numbers to contact anyone and when I filled out my service ticket, three days after delivery, they finally replied; not our problem contact the manufacture. Did not even provide contact information. You should only do business with these people if you can afford to lose your money.
It is impossible to speak with anyone at this business, no one answers the phone number and return tickets are unanswered. Do not buy from them! Wrong items sent and no way to get issues addressed
I had several problems with my order. It arrived damaged. It was the wrong model. It had the wrong picture on the website and every issue I presented to customer service didn't matter. No returns or exchanges they told me. Since I didn't mention the damage that's not covered either. What a scam. This world needs better customer service.
Liars and thieves.
Tried to purchase a water heater but they could not process my ccard. I tried twice on 3/10 and 3/11.
With no customer service, no answer to phone, no response to email... Finally an unintelligible 3-word response to email... we decided NOT to do business with these Rip-Off Artists!
So, Imagine my surprise 2 weeks later when they charged my card $858.22 out of the blue! No order, no invoice, no records, no explanation and NO CUSTOMER SERVICE.
I have been calling and emailing this company all week and TODAY i started the dispute with my bank. THEN i got a call from Supervisor Sherry who was RUDE AS ALL HELL on the phone. When I asked to speak to someone else or the owner, she told me "It's none of your GODDAMN BUSINESS?" and she hung up.
SCAM company... I see 1,000's of complaints since 2018 and increasing exponentially in 2020 and 2021.
Answer: Shady goings on regarding Credit cards. They ran mine weeks after I was on their site, totally caught me by surprise. I had abandoned an attempt to purchase an item from them as I could not contact anyone, eventual email response was so unprofessional that I KNEW it must be a ripoff. So I went elsewhere. Then a surprise charge on my ccard for nearly $900. I found that they have YEARS of VERY negative reviews about customers service, wrong parts, looooong ship times... AND they treat EVERYONE horribly! You've been warned, wish I was! Doug Z
Answer: Best price for the product I needed. Also they supposedly could get it to me as fast as the competition. But that was not the case.
AdventureRV.net has a rating of 3.8 stars from 9,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AdventureRV.net most frequently mention free shipping, credit card and shopping experience. AdventureRV.net ranks 77th among RV sites.