13 reviews for U.S. Bank are not recommended
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California
6 reviews
8 helpful votes

Hire people that work here in the US. I'D RATHER WAIT LONGER THAN THIS.
June 3, 2023

Review
Edit: next up, a review on this POS Android phone for making thus review virtually unreadable. I'm going to leave it like this. Just so you know, this was not, NOT how I wrote it. No, in fact I did not repeat every other sentence and some sentences three times. No I did in fact not do that. Never mind the fact that it ignores all punctuation and when in doubt always chooses the wrong word phonetically... the one that always makes no sense... but this bizarre crazy thing that it does with complete repetition of phrases and sometimes entire paragraphs is one of the more mind-numbingly stupid things it does besides having the vocabulary of a two-year-old Indonesian when it comes to the English language, trying to tell me that words like "lesser" or "jovial" don't exist... and for some reason corrects the word "bad" into BADD... I half expect the Verizon employee to tell me "oh! Look, you have it stuck on East side Chicago Spanglish, no wonder,¿? Haha!" But no... they shrug and say I must have dropped it. More like it dropped a few sheets of blotter and went on a permatrip! But i digress... this is about the friendly apologists, human trampoline and professional sea walls and sneeze guards they employ at USB, over actual qualified people... but it doesn't help that they change the app every other week, hiding the things you really need down counterintuitive cul de sacs... oh internal transfers, those are on page 38, on your instructions on how to assemble the USB crib mobile!
On with the show!
"Time to get the papers,... get the papers... "
Jimmy "two times" from Goodfellas...
June 4,*******@Music_album
They used to be acceptable...but before that they were awful too.
Lately the phone help has been particularly thick... and I MEAN THICK!
I had plenty of money in the bank and found a bargain on an old guitar amp I had been hunting fir. I told Jim I would take it. And I ran down to the quick mart and used the ATM... CARD REJECTED. INSUFFICIENT FUNDS... I call them and am on hold for a long time... that's new! So I text the guy... tell him I want it... trying to talk to my bank. I wait 15 and the girl says everything looks fine on her end... that I should Try another... getting nervous... drive to a walgreens... same thing I call and am on hold tell the guy I'm still trying to get my bank to fix this... he says ok. The lady? Says that I don't have enough funds. I said don't I have $700 in there? She. Said yes and I said so I have enough and she said oh wait. Yeah you do... So what's up? She said she had to talk to a manager so I wait 15 minutes... She comes back and says that my limits are too low and I said my limits are $1400 and she said no there are $100. Anyway this goes around and around and one after another incredibly stupid person... Tries to? Tell me what's wrong only. Their version of what's wrong is completely different from the previous one and this happens about six times... All the time I'm texting the guy and trying to call him every now and then just to let him know. I'm coming and over an hour and a 1/2 goes by... Finally he said don't worry about paying that much. I'll take half of what I was asking I feel bad for you... Finally he said don't worry about paying that much. I'll take half of what I was asking I feel bad for you.I don't know if he felt bad because my bankers are idiots or because he thought I was broke?
But it's happened every time lately and it used to never happen. And now they have filipinos on there... And now they have Filipinos on there. And.
I like filippino's don't get me wrong... I just hate it when they answer my phone calls because they are not actually employed at this bank. I just hate it when they answer my phone calls because they are not actually employed at this bank.Therefore they don't actually. Know? What they are talking about to any great degree. They are just expected to know every little rule and regulation. When they're probably doing call center work for 10 different businesses. In the most they do in most instances is apologize and act as a buffer for her people who are angry and qant satisfaction.
They are the masters of apologies. They are the masters of apologies. They can spend more time apologizing than people usually spend on an actual problem. I finally have to interrupt and say excuse me but quit apologizing the only thing. You should be apologizing for is apologizing as much as you are because you're not doing anything you're just wasting time.
I finally have to interrupt and say excuse me but quit apologizing the only thing. You should be apologizing for is apologizing as much as you are because you're not doing anything you're just wasting time.So today I had to pay my rent and I usually take some Money out of savings and checking... Money out of savings and checking. And i've been doing this for years. But like last time everything has changed and I can't do it because they say my wife has to even though both of our names are on it. And they tell me this after I've already done what? They've? Told me to do once already... I get her on the phone and she's angry because she's a nurse and she has to come to the phone and talk to these people for a long. Period of time and get herself verifI'd. But they finally say they have transferred it and they're about to give the transaction number and she said I don't need to know the transaction number... Can you please just email it to me. Can you please just email it to me? She says no here is your transaction number... * silence* it was here... let me see. Wife is p***ed. She says you can't find the number. Why don't you just email it when you find it? And we'll just do it like that. Can we do it like that? She says you can't find the number. Why don't you just email it when you find it and we'll just do it like that? Can we do it like that?She says yes of course. Even though she said no moments ago... Even though she said no moments ago? So she hangs up audibly. So she hangs up audibly.And the woman. Oh wait oh wait! I said she hung up. I said she hung up.You told her was ok. She says it was not okay. She says now that she has to call from her own phone that it is a new condition on her account that happened in the last 5 minutes.
Long story longer... we didn't get the rent.
I've had more problems in the last few months than the previous 6 years.
11 minutes on the phone today, conflicting reasons... she called for 15... then tried on her computer at work... another 20...

Tip for consumers:

Things have improved since I left this review a year and a half ago. Not with the phone ... but the bank.

Products used:

I have no choice.

Date of experience: January 11, 2025
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