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Sierra Pet Meds Reviews Summary
Sierra Pet Meds has a rating of 3.2 stars from 328 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sierra Pet Meds most frequently mention customer service, timely manner and fast delivery. Sierra Pet Meds ranks 74th among Vet sites.
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Ordered something, website says two weeks, more than a month later and told that if you dig deeper they make no guarantees about delivery timeline and may take over a month. Obviously, there was a delivery problem, and this foreign company completely failed to stand behind its product and service. Out a $100
I've purchased from Sierra Pet Meds for over 10 yrs. Same products as sold in the US but lower cost. Not sure what or who the 1 star reviewers are talking about. I understand that it takes longer to get meds but that is not a problem. I will purchase from them until one of us ceases to exist.
Sierra Pet meds took my money and I never received my items. I would not recommend buying from them. They are a fraud.
I ordered Heartgard and Nexgard for my pup. Delivery was fine, meds were great! I will continue to buy from this wonderful company.
I ordered from their site not knowing I would have to pay an extra 22.50€ for my order until I had to pay it. I contacted them and they said there's nothing they can do, but there absolutely is! You can warn your buyers of this. Not only that, shipping took over one month. There are much more trustworthy companies who have better customer service and prices. I'm now paying a lot more for something I could have gotten cheaper. Not okay!
As rescuer we spend so much $$ on medications and Sierra has the best price.
We been buying since we found the web!
I am a long standing customer. Up to this last order, all was well. In Sept., 22, they sold me chews with an expiry of 12/2022. This was NOT mentioned before purchase. I queried this, and they asked for a photo, though they must know, what they are selling. I sent a photo. Then we haggled over how many chews could be used up before they expire. They can 'work with me' by giving one chew store credit. We settled on a third cost refund. Also, the chews were poorly packaged and the blister packs are squished, so might be broken inside. Anyway, you can make up your own mind if this is a decent way to sell our pet's medicines.
I have been purchasing flea control medications from Sierra and have not had one complaint. Longer shipping times should be expected since it's coming from out of the country. Happy customer!
Extremely disappointed! They sent me a defected product and wouldn't own up to it. Lost 187$! Tried having me to send it back, which would have cost at least half the price of the product! I have sent them pictures of the product and they tried convincing me it was OK! They put my dog's life in danger! My vet told me DO NOT GIVE IT TO HER.
I ordered CANINE Heartguard b/c it was way less than at vet; compared pkg-same product. I did pay the lowest shipping amt. To ensure sooner arrival. I would definitely order again form sierra per meds in future!
This was my first time purchasing from Sierra Nevada Pet Company, and the last. Unfortunately the item was opened, not sealed, is an older version of the product, and used. But most of all it's not the same item pictured in their website. When asked for a return option their reply was basically 'too bad'.
Ordered cancelled after over 1 month delay. Follow ups for updated shipment status were futile. Always referred to UPS even though shipment was not in the USA.
Been using them a little over a year now, no complaints. Best prices and items usually arrive within two weeks
Everything ok until August. I have an order that they took my money for but never sent the pills. I filed a complaint with the Hawaii Consumer protection agency, but apparently they don't answer either.
My dog uses Carprofen (generic Rimadyl) which I've ordered from NAH for over two years--always satisified. Bad reviews don't jive with my experience!
This does not even warrant a 1 star. HORRIBLE experience still going on since August. Gave them $144, and I have received nothing. Numerous phone calls and emails. Absolutely no response. DO NOT TRUST
I was told that you could go online to get a better deal on pet medicine and found that NationaAH.com was very reasonably priced. I ordered my pet's med the first time in May and the shipping that would get it here in a week. I came within a week. I ordered again on 8/25/17 expecting to get it within the same time frame. It is now 10/08. No medication. The disturbing thing is that I emailed back to the sales office after 2 weeks asking when it would come. No response. I emailed again after 3 weeks. No response. I emailed the last time a couple weeks ago. They have not responded to any inquiry I've made.
Then at the time of my first order, I was not asked to create an account that required a user id and password but now I am not allowed to get back on the site without one now.? WTH? I have tried finding the NationalAH site but cannot find the site to even look at. Did they go out of business?
If you manage to find the site, do some research or just save your money and go somewhere else.
The NationalAH I ordered from was supposedly located in Hawaii. When I called my bank, the address showed Delaware and the number is *******303. I'll be calling this number on Monday but have no idea if it is the same company. Something is very rotten here and I'm out nearly $60. My bank is taking this on now.
A month after National Animal Hospital said in an email that it would upgrade my shipment, it has not arrived and NAH does not respond to my multiple emails and phone calls. My credit card company tells me it may take up to 60 days for me to receive a refund of $150.80.
I will never do business with NAH again.
I have been ordering through NAH for a while with no problems. All of a sudden the customer service went from good to awful. I canceled an order on Aug. 30 and was told the charge of $175.90 would "fall off" my account. I am still waiting. I have left 4 messages and sent at least 3 emails. No one ever responds to me. I would suggest you buy elsewhere. Not sure what is going on there...
They used to be good and reply back to emails. Had ordered from them several times before.
Not sure whats going on. Had to dispute charge.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members