I'd rate 0 stars if I could, I had bought a motherboard which had arrived seemingly completely fine but once I tried turning it on it had no visuals. I did some troubleshooting along with help from a pc repair shop to diagnose the issue. It turns out only 1 of the 4 ram slots actually work and it's very clearly a faulty motherboard.

I go through the process of RMA they want me to do the tests and check over everything which the Pc shop did for me. After the results of the diagnosis and reporting there were no issues other than the ram slots I got the shipping label to return it. Almost a week later after they have received my RMA they decline the RMA and refuse to refund or replace the Motherboard accusing me of bending a singular ONE single cpu pin. In the picture provided it appeared to be bent upward and to the side which for starters would be an impressive feat to bend like that just by handling and putting in a CPU.

It was already confirmed by the Pc shop that there were no other issues other than the RAM and i could see the CPU socket before returning everything looked fine. Perhaps by some magical mythical reason both me and the repair shop missed the singular bent pin then it doesn't change that it had arrived like it.

Requesting a refund was a pain customer service is not helpful at all and refuse to refund due to there "policy" what policy the R48 faulty product policy which is meant to be for this very reason? Receiving something with 3 broken ram slots (and bent pins which they weren't before return) is definitely faulty and should be covered by the R48.

It doesn't end there though, I also bought the rest of my PC build from Scan and after this experience decided I wanted nothing to do with them and wanted to return all my other items for a refund. As such I requested a shipping label but once again they refuse to do something because it's not there policy to hand out shipping labels for unsatisfied customers the want to return unwanted items.

Currently I requested a refund through reporting an issue with paypal, it is under review but i'm hoping paypal looks and reviews my evidence and understands what has happened.

TLDR;

If something breaks on the return shipping that SCAN sorry i meant SCAM arranges then they accuse you of being the one who broke it and take 0 responsibility. They also force you to pay for your own shipping labels when you want to return something for a refund when disappointed in them.

EDIT: I was eventually able to get a refund on the motherboard but it took way longer then it should have. As such I've updated it to 2 stars instead of 1.