This is what I sent to the corporate office. This and many phone calls led me to cancel my membership. What I sent— I want to thank you for your time in reaching out to me. I will attempt in this communication to explain what has transpired with my recent transaction and why I am so dissatisfied with my recent experience. Yesterday, March 19,2025 I placed a delivery order for 12-2 p.m. I am responsible for caring for my mother who has Parkinson's. I am a diabetic. Both of us have health conditions that require us to keep a pretty tight schedule. I knew I would not be able to shop after work for a school party on Friday. I thought it would be great to shop online and have the order delivered. It would save me a lot of time to have everything directly delivered to school where the party would be. I was willing to pay a premium for this service. I wish I wouldn't have bothered because I had nothing but misery. I noticed at 3:00 that my order still hadn't arrived. I was worried at this point because our school day was finishing. I needed to leave at 4 to be home for my mom and begin preparing my dinner. When my duty was over at 3:45, I still hadn't heard anything. This is when the phone calls started. The first representative pulled up my account and said that the items were "on their way." I explained that it had said this message since at least 3:00 when I looked online and the order should have been there by 2 p.m. The representative then called the store to see if more information could be gathered. Several minutes later, I was told that no contact had been made, and no one was even picking up the phone. I was told that I needed to wait because delivery would be "coming shortly." This process repeated with another representative. The third person I talked to said that the store was contacted again and that no one was picking up. This person gave me the number; it belonged to a WALMART in Humble, TX not a Sam's Club. I looked up the numbers for the two Sam's Clubs nearest me. No one answered at the first location after several minutes of waiting; at the other location, someone picked up but then immediately hung up. At 6 p.m., my order still hadn't arrived. By this point, I am freaking out about my mom and worried for myself as well as we were both way off schedule. I would still need to drive home with worse traffic than if I could have left as scheduled and then cook dinner. I explained that I could no longer stay because my school was about to close. The last person I talked to said that they are often unable to be in touch with drivers or the local stores in situations like this and that there is nothing they can do on their end. I said I would need the items no later than March 20 at 10:00 a.m. Of course this time came with still no items. Today's schedule was even tighter, so I went on Instacart and had to place two orders (one from Kroger and one from Costco) to get what I needed. I had all my items from both of them in less than 2 hours. The items I wanted from Sam's Club cost me about $30 by my estimation plus a delivery fee and tip. The tip was refunded. The order finally got cancelled today. To get what I needed, I had to spend way more money than I should have because exact matches were unavailable. Today's purchases cost me about $120 plus tips to the drivers. I found it interesting in your email that the store is insisting that they tried to deliver not once but twice. I don't believe this to be true due to my multiple phone calls and nobody was able to make contact with the store (3 times) as I sat on hold for over 10 mins. Each time with nobody getting through or being hung up on. I find Sam's Club's service to be horrible. I have the service to make my life convenient. This experience cost me a lot of money, time, and stress. I have pretty much lost all confidence in this company and hesitate wanting any more interactions. The last person said that they are interested in making this right. I am willing to listen, but I am doubtful that much can be done at this point to right these wrongs. My current intention is to cancel my Sam's Club and Walmart+ memberships. I feel that I am entitled to what this experience has cost me monetarily because of your company's many errors (I am being very diplomatic here with my language unlike my phone calls). There is no way you could even come close to compensating me for the stress I experienced and my wasted time. If this was the first error with Sam's or Walmart+, I would still be very upset but perhaps more understanding; however, this is just the latest of MANY service problems. There are many options out there. I have never had anything even close to these problems with Instacart or most other delivery services. Thank you for your time. I look forward to hearing from you soon.