5 reviews for Retro Stage are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Oregon
1 review
1 helpful vote

Very deceptive and sketchy return policy! Beware of this company.
September 26, 2023

Why can't I give them a ZERO? Don't fall for their positive reviews. Their 5 star ratings are bogus because they give discounts for positive reviews (for a 5 star rating they give 25% off). The items I ordered were total crap- cheaply made and synthetic garbage fabric that fit me like a trash sack. Their sizing is all over the place, not consistent and pretty unpredictable. This wouldn't be such a big problem if exchanges and returns were easier/even possible. I'm not kidding. They make it so hard you will give up before getting a refund. My shipment arrived in three packages, therefore I was unsure if I could still return some of the items based on their stated return policy (only 15 days from receipt of items). Return shipping cost is on the buyer, so I wanted to see if the other items fit before returning so that I wasn't paying for multiple returns. But their customer service is dodgy af and, I believe, intentionally difficult so that you miss the 15 day return window. You have to email them to get permission to return items, and when I did, they responded by asking me to send my measurements. When I said I just wanted to return the items, they suggested I look at other items on their website. Then they referred me to their return policy (which I was emailing to get clarification on). Then they sent me the return address (which I already had), and which I wanted confirmation about (if my return would be refunded if I spent the considerable money to return it). FYI, you can't just send items back, it has to be sent via a very specific and costly way. When I replied asking if my return would qualify for a refund (since it had been more than 15 days), their customer service responded "we have provided you with a return address on September 5th, but you have not returned the goods, now is September 13th. At this time, your order is no longer within the return period." September 5 plus 15 days is September 20... Just saying. They have not responded to my last email, their website phone number is some poor guy who must hate getting all of their calls (it's def not Retro Stage), several of my emails have gotten an "out of office" reply and it took days to hear back. Like another reviewer who sent her items back and never got her refund, I would say, please be very careful when ordering. You may be stuck with crappy dresses that don't fit and extreme frustration from dealing with this company.

Date of experience: September 26, 2023
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