ProvidentMetalsReviews 44

I deleted my old address on provident metals site on 12/3/23. I updated it with a new one. Old one was totally gone. I put in my order. I got an error email that said my order was incomplete. So I did the order again. Then I realized there are now two orders. So I called provident metals on Monday 12/4/2023 at about 9 am central time. I was told both orders had already shipped. So I said okay I can live with that. But now it seems that both orders have been delivered to my old address witch I had deleted. I just went and checked provident metals web site and the old address was back, two instances of it. So I have now deleted it again. I want provident metals to make good on this. I've been a customer for a few years. How can I have proof of purchase when my orders were not delivered to me?

I bought silver rounds that were on sale and sent a check. Spot price went up dramatically. They kept telling me the check wasn't received. After 2 weeks I was told I should call the next day and if the check hadn't arrived I could pay by credit card. The next day I called and was told that the order was cancelled but I could buy it for the new price which was higher spot price and not on sale. I said no thanks and asked why they were not honoring what I was told the day before. I was told that someone would listen to the recordings of my conversation and someone would get back to me. Still waiting. I wish I had read reviews first.

This was my first time buying silver, I spent a little over 900$, The next day I looked at my bank account and I was charged twice I didn't contact them yet but definitely wouldn't recommend

Ordered 10 1 oz silver rds-- 5 were unacceptable- milk spots etc. clearly Prov sent me heavily milk spotted coins a blind man could detect--as I told Prov over the phone I am thru accepting blemished coins from them- went thru the hassel of sending 50% of the order back--now that is unacceptable in my world... will reduce my purchases from Prov/jm bullion {one and the same company} until they act with better business ethics. You folks at prov/jm NEED TO TIGHTEN UP YOUR QUALITY CONTROL. Me? Well we're thru doing business maybe forever--just to many screws ups on yall's part.

I received my first order from Provident Metals today. When I opened the package I discovered that they didn't fold the coins flips and secure them inside the bubble envelope. All 4 of the coins had slid out of the coin flips and had been banging around inside. I was going to send in the 2018 incuse maple leaf coin to get it graded. No reason to bother now that it's scratched up. Provident Metals can't be bothered to fold the coin flips and secure them shut with 3 cents worth of tape. I'll never buy from them again.

Ordered 7 BU silver coins on 10/29. Paper check mailed 11/1. They received check on 11/8. Website said order shipped 11/12. On 11/13 I emailed them asking where the tracking info was. To them, "shipped" means that a label was printed, it does not mean they actually shipped anything. Two days after that I received tracking info. I received the order 11/19. Upon inspection I see that the 2021 Niue Athena Owl Stackable 1 oz Silver Coin BU coin has visible scratches on two different areas of the edge. Their response was that my understanding of a BU coin is flawed and I am to expect "slight marking". I have been ordering BU coins from silvergoldbull dot com for a very long time. I have never had any BU coin from them arrive with scratches like this. They offered to replace the coin and give me a $10 credit. I call BS on their BU grading and assume that they try this with new customers to get rid of their damaged stock. Due to this, their shipping speed, their misleading "shipped" status, I am going back to silvergoldbull.

Just received the 2021 Commemorative Copper Bitcoin rounds. They were shipped super fast and the rounds are high quality. I am very pleased. I have used Provident Metals in the past and will continue to use them in the future. I highly recommend them for all your metal needs.

They send packages under $1000 without signature. USPS lost my package. Provident customer service started a claim for me and then closed the claim and refused to refund or replace. I then got a letter from USPS stating that they had indeed lost the package which I forwarded to Provident claims. They said their insurance underwriter still denied the claim. Horrible company to deal with. They never offered any help or suggestions. It's like once they get your money they don't care. Beware if your package is lost or damaged they will help you at their own discretion. Save your money and go with someone that actually insures their packages and uses delivery signatures.

I have too many issues and complaints on the last year to even go into a rant and rave believe me look at the other reviews on this company is a scam and fraud with no customer service care about you or your money they were bought out by JM bullion last year. Beware of their shipping scams that they sent it to the wrong address, beware of their payment never received scam, beware of fraudulent coins scam., I wouldn't buy a 1 oz copper coin from them they would mess that up let alone silver, gold, Platinum, palladium. I am going to get every precious metal coin I have ever bought from them tested that's how bad news this company is, don't buy from them, save yourself a headache.

So I ordered close to *******. 00 dollars of metals from them, we track the order and it states it has been delivered but we do not know were. So e request a copy of the signature which we could not make out. So we contacted Provident and was told sense it was signed for the insurance would not cover. The next day my wife goes out to the mail box and finds the package so I guess that was a good thing come to find out the mailman signed for it and stuck it in the box almost 36 hours earlier the reason i am writing about this because this could happen to anyone. Provident will not answer any of my calls or e-mails concerning this issue. Bottom line if someone would have taken the metals out the mailbox we would have loss the 20,000.00 we invested Be careful dealing with these people

DO NOT USE THIS COMPANY!

I placed a $250 order with Provident on April 10 (nearly 2 months ago). The shipping label was created and the order never went any further. Weeks after I placed the order, Provident wanted me to call the Postmaster General to report theft, sign and scan a letter certifying that I never received the order, and that they'd send it to their "claims department". Multiple calls and emails later, they always reply with they'll follow up with their "insurance company" and that they will get back in touch with me. I never receive a follow up, I have not been offered a replacement of my order, not a refund... despite the fact I have requested numerous times. I have placed several orders with this company in the past, but thank God this was not one of my high purchase orders. I have since placed all my orders through Apmex and SD Bullion. They have outstanding customer service, their customer service reps aren't cold on the phone as I have experienced when speaking with Provident customer service, and 2 months later I have yet to receive a follow up phone call providing me an update on my missing metals. Save yourself the headache and the chance of this happening to you. This company is despicable in the way they handle their customers. I will be reporting them to the BBB, despite the upstanding reviews others may have left. If you want to gamble with your metals and your money, order from Provident Metals. Otherwise, stick with a reputable dealer.

My brother works for them and he said they are getting ready to file for bankruptcy like so many precious metals companies have done. They are struggling to send people their orders but they are still taking orders. Some people won't get their order after they file for bankruptcy just like when the other companies did not pay. I went to the company and spoke to several workers who are afraid of losing their jobs, but are more afraid of Provident Metals not being honest about their financial troubles. So do not order from them because you likely won't get your order.