PLNDRReviews 77

Tried multiple times to contact them about an order issue but they just do not respond, terrible customer service, will not be buying again

I was skeptical at first, considering how good the deals were as well as the reviews I later read online, but that all ended quickly. I was initially overcharged, so I emailed them and they responded within 1 day - and fixed the issue quickly without any further complications. I then received my order a few days later with accurate tracking numbers. Honestly, I don't know how this company makes money taking into account how good the deals were, the quick shipping via UPS and their exemplary customer service. I rarely write reviews, good nor bad, but my experience was so antithetical to what most of the other reviews are for Plndr that I had to. Excellent experience! Will definitely purchase from again.

I recently bought 6 shirts for a pretty decent deal, They arrived 9 days from when I ordered them. Which is pretty good imo. Loved how the shirts looked and fit especially. I had last bought from them in 2012 and they're still just as legit. Thankss

I used this site on and off years ago, and decided to look it up recently to see if they were still active. Found some cool stuff at reasonable prices and placed a few orders. The second two orders arrived quickly, with the first going through some delay. Reached out to customer service via email. 8 days and no reply, so I filed another support request. It's been 3 days since the second one and neither requests have been answered. Looked up other ways to reach them seeing as email doesn't seem to work. Tried leaving a reply to a recent tweet on their Twitter account. They actually responded pretty quickly and told me to DM them with my inquiry. The only problem is they have DMs disabled for anyone they're not following, and I can't message them with details on my order. I want to use their site again in the future, but I'm hesitant because every attempt I've made to reach out to them has resulted in little to no response. It's a shame because their products are good, but their customer service is some of the worst I have ever experienced.

PLNDR ranks as one of the most unprofessional places I have ever done business with. I placed an order on their website for my son as he requested some items from their site for his birthday. In the process of placing an order I realized that I forgot to add an item to my order and I subsequently placed another order separate from the previous order. I then realized that I didn't see the other order and I did a search on my computer and it turned out that the initial order had gone to my spam mail. I then forwarded it to my regular mail and I kept waiting for my order to arrive. My second order did arrive and my first order never arrived. I then called the customer service number and the girl who answered the phone sounded like she was high as a F***ing kite and her words was slurred. She then claimed that my order was cancelled because there was a discrepancy with my address. Basically by me sending it to a different shipping address the default system changed my initial billing address to the shipping address and then my order was cancelled with no notice, per the girl (Jennifer) answering the phone I was sent an email that I never received and because I did not respond my order was cancelled. I also had a telephone number listed one would think that if I didn't respond that a proper business practice would be to follow up with a call. Clearly PLNDR is not concerned with proper business practices and their staff are some of the most ignorant and callous individuals hired to serve in the customer service capacity. I asked to speak with a manager and during the process of me holding on and the call being transferred I was hung up on. I promptly called back and I got the same high as a kite girl and I was then transferred to a "lead" aka manager "so call manager" named Alex who was even more absurd and just kept apologizing like a trained robot but with no real solution to the problem, So if you are expecting solutions to your problems with this company I would not count on that as an option. In fact you should not waste your time with this company or doing business with them.

I ordered a pair of boots from this company BEFORE I read the reviews. After I ordered (on a Friday) and never received a confirmation email, I began to panic and looked up reviews for the company. Horrible reviews! I waited until Wednesday of the following week and sent a strongly worded, rude email to the company asking why I hadnt received a confirmation email with my order, etc.
When I got home from work on Thursday, my boots were sitting on my front porch. They had been shipped the day after I ordered them.
I owe this company an apology. I didnt give them a chance and my experience was a very positive one. I would have given them 5 stars if they would have kept me abreast of what was going on with my order.

My ex boyfriend ordered almost 300$ worth of clothes two years ago and we never got anything they took the money from my card tho... I emailed them after I seen that 1 order had shipped and other was cancelled... but I never even got the order that said it had shipped... I have emailed many many times! I finally got a response about a year ago they gave me of course store credit... but every time I tried to use the code it said invalid... so here I go again emailing them... yesterday I get a response... since it's been more than a year the code expired... and company was bought by them so wasn't there issue! Wtf you see the damn orders u see the credits are not used... i realize it's been a long time but Iv been trying to contact someone and never got a response... so pissed off

I placed an order on 12/9/16 my credit card was charged that day. After a week I had not received the shipping confirmation, I emailed PLNDR and was told it took 10 business days to process an order not ship an order, When I ordered the 2 tee shirts I was never told I would not receive this order by December 25th or the items were on backorder. I would not order from this company they will charge your card before they process your order. This company is very deceitful!

I have never written a review for a business before but I felt compelled to after today. I got hooked on PLNDR/Karmaloop because of their cheap prices and relatively cool stuff. Their customer service is by far the worst of any company in any field whether it be clothing, home goods, food etc. Not only do they not have a number to call you have to do everything by email or chat in which they take a while to respond to and will leave or not respond if they feel. They don't respect the customer first mentality at all. I was entitled to a refund since my item was returned within 14 days as an email i received from them stated and the paper which came with the package did as well. I returned the item in time but was granted store credit, I wrote them and explained how i followed the guidelines and they stated since the item was a sale item I was not eligible. Not only were they wrong but they refused to correct their mistake. The associate left the chat room abruptly when confronted about the error and despite the literature i got with my package all PLNDR items can only be returned for store credit. This isnt the first awful encounter I have had with them, I really suggest everyone take their business elsewhere. Todays purchase was the last, stick with jackthreads everybody.

I started purchasing clothing from PLNDR back in January. My first order had zero issues except that it took about a month to get to me. I placed 2 more orders in February. One shipped and the other one was cancelled for some reason. They refunded me my money by giving me site credits. Over the past 3 months I have been trying order random things just to get it over with because I was tired of dealing with it. I emailed customer service and never got a reply. The only time I received a reply was when I emailed the CEO and even after he "fixed" my orders nothing changed. I contacted the vendors for the items I was ordering and they said my stuff hadn't been sent out because they had not received payment from PLNDR. They cancelled my order and told PLNDR to give me a cash refund. Of course they gave me store credit. About a week ago I placed a final order using the codes for my credits and it ended up coming out of my account. I contacted the CEO and he said that he would make an "exception" this time and refund my money because apparently they went bankrupt and were not liable for any credits or money lost on the customers end. I got this last order very quick but they lost my business for sure.