After seeing all the mixed reviews I reluctantly placed an order through Organic creations. In my order I left a note asking for the MSDS of each product as well as receipt. Within a few hours Kristel emailed me back with a kind email and the MSDS and receipt I had asked for. So far so good! After a few days of waiting and not getting a tracking number I emailed her again asking about my order. Kristel was really nice and explained how at the top of their homepage it says what days orders they are processing that day and that they were processing the orders from oct 31 and since mine was from November 1st they would be working on mine the next day and have it shipped out by that evening. She explained how they hand batch all of their orders to ensure theyre customers have the freshest possible product when they order and that some are even made when the order is placed. I totally get that since I run my own skin care business and hand make all my orders as they come in as well. Sure enough the next evening I received an email with a shipping notification and tracking number. My package sent out Thursday evening and still arrived Monday even though Saturday was Veterans Day and USPS doesnt work that day. I LOVED all of my products so far and Im having so much fun testing out the new ones. They even offered to send me the USDS organic certification paperwork if I needed and gave me a little pamphlet explaining the different programs they have for business and their rewards system. Before I placed my order I had forgotten to ask a question about 2 of the hydrosols I ordered so I emailed them again today. Again Kristel emailed me back and was very kind, patient, and explained everything I needed to know and told me to feel free to email her ANYTIME I have questions Ive heard bad things about Barb but I only dealt with Kristel each time I emailed and she always responded within 2-3 with extremely good customer service and never made me feel like I was wasting her time. Im incredibly happy with my purchase with this company and the support I received when needed and will gladly order through them again!