business logo of Luminess

Luminess

Overview

Luminess has a rating of 3.8 stars from 7,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 2nd among Cosmetics sites.

service
1,566
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

51,871 reviews
+25
How would you rate Luminess?
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Ohio
1 review
0 helpful votes
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Unsure of the business policies
February 16, 2025

I did the try before you buy. It said I would only be charged $5.90 and it charged me $52.31.
Order# *******.
Was informed that the $52.31 was a hold. What do i need to do now, I am not impressed with the products at all

Date of experience: February 25, 2025
Oregon
1 review
0 helpful votes
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Love Luminess!
February 18, 2025

I had fun getting all the products on my face. Love using a brush to apply makeup. Also I like how the Blush is also put on with the brush. Might try a different color.foundation. I never received the cup to clean the brush in. Could you please send that to me. Thank you.

Date of experience: February 23, 2025
Texas
1 review
0 helpful votes
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Skin not Agreeing with Product. Face Breaking Out
February 8, 2025

I have used the product for over a week and not sure, but I don't think my skin is agreeing with the product. Face breaking out in several places. Over 60, my face does not break out. Also, the color is not right, needs to be lighter.

Date of experience: February 18, 2025
Georgia
1 review
1 helpful vote
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I think you should have a better way of canceling your orders. I've called and messaged, and they don't respond. When I call you have to press 1 for the survey or you can't get through. I still can't get through.They hung up on me. They say they'll call me back, but they never do. And I don't know how to cancel this other than that. I've tried and tied and tied, so i'm giving it a three. Please help me with my subscription. I want to cancel it after I get the fourteen day trial of the skinny brush system. But please tell me how to cancel as i'm not able to with the phone or what the email

Date of experience: March 10, 2025
New Jersey
1 review
0 helpful votes
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Great customer service!
January 31, 2025

Good and easy! She gave me a lot of information that helped me and even sent me out a different color than the one that I had ordered because it wasn't matching correctly. I appreciate good customer service because everything is so much money these days.

Date of experience: February 6, 2025
Washington
1 review
0 helpful votes
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I love the product.
March 14, 2025

I love the product. It was easy to blend on my face. I got a lot of compliments regarding how nice my makeup looked. And I think I'm going to work with this I really love this product and I really want to work with it thank you Rhonda

Date of experience: March 24, 2025
Colorado
1 review
0 helpful votes
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False ad
January 28, 2025

I ordered the try before you buy basic set but received several items I did not order, and was billed for them. I called to cancel as I was not happy with the product. Icalled and was told to keep the extra pieces at an additional cost. I didn't the products, have no use for them, but had to pay for them anyway just to get out of the program. Not a happy camper!

Date of experience: February 5, 2025
Washington
1 review
0 helpful votes
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Wrong items
February 27, 2025

Can't wait ti wanted to try before you buy for ño get it free and I got more things than I order. Not happen with extra stuff I don't have money to pay for it I've tried several times to get in touch with customer service but I get no answer or voicemail comes on

Date of experience: March 19, 2025
Texas
1 review
0 helpful votes
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Still testing
March 5, 2025

My skin is very dry and after using a facial moisturizer and the Luminess Primer, I am still unable to get the foundation to blend into my skin well. But I am still continuing to work with it because Luminess is a quick routine which I love.

Date of experience: March 11, 2025
New York
1 review
0 helpful votes
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Not what I expected 😞
February 23, 2025

-Color match is poor, Mine was orange.
-The coverage is mediocre and can see pores through and does not set well.
-By the time it comes in the mail you have maybe a day or two to review if you like it and return.
-Customer service line is a joke, wait time was 100 min and a call back went straight into the holding again with no Live person.
-Sephora used to be my go to with their brand of spray foundation, nothing has come close. I am still on the search for something better. Unfortunately this is not it.

Luminess attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 13, 2025