Shipping & Returns
Shipping Policy:
Tri North Lighting will provide our services to you subject to the following conditions. If you visit or shop at Tri North Lighting, you accept these terms and conditions. In addition, when you visit or purchase an item(s) from any business affiliated with Tri North Lighting, whether or not included in the Tri North Lighting website, you also will be subject to these terms and conditions. Tri North Lighting reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully each time you use this website.
If there is a pricing error on our website, we reserve the right to cancel and fully refund the order before the item ships. We will inform you of the error, correct the price and you will be allowed to reorder the product online.
All orders will take two to three business days to process. At times we may be out of stock on certain items. In that case, we will back order the item(s) and the item(s) will be shipped as soon as it becomes available. Custom orders may take up to four weeks to ship depending on demand. If you have any questions please feel free to contact us. We Ship via United Parcel Service (UPS) and Federal Express. Shipping fees may be calculated separately from the item(s) purchased or may be already included in our pricing.
Please note that a product may be placed on back order due to heavy demand. If you choose expedited shipping your item(s) will be shipped accordingly once the item(s) is restocked by the manufacturer. Be advised that it could take up to 1-4 weeks for an item(s) to be restocked by the manufacturer. If your item is on back order, you can call and cancel your back order at anytime with no extra cost to you if the item has not shipped. If the backorder item has shipped, you will have to arrange for a return.
Cutting marks for cuttable products are approximate and can be +/- 3 inches in either direction. Color temperatures are approximate and can vary from batch to batch as well so please be aware of this before you place your order. Once we ship an item cut from a spool such as rope lights and LED neon, it is not refundable since it is considered a custom cut product.
Return Policy:
Our return policy is very simple. We have a 25% restocking fee plus any shipping costs at the time your order was shipped. You will also be required to pay for shipping the product back to Tri North Lighting. We do not accept any returns for products that are cut from a spool such as fiber optic cable, led neon and rope lights. Therefore, if the product is cut from a spool, it is non refundable. Because they are made to order, custom ordered Dance floors, custom ordered lighted trees, Floating lighted shelves and liquor shelves are non refundableonce an order is placed. We will not accept any returns of products that have been modified or tampered with. We will not accept returns of products that have cut electrical wires, Data wires or DMX connections. Cutting and modifying any types of electrical or data connections voids any manufacturer's warranty, voids any electrical listing and can be dangerous. You have ten (10) business days from the date you receive your order to retrun the item.
We make the return process very easy so you do not need to wait on the telephone for a return authorization. All you need to do is to simply ship the package back to our company at: TNL Lighting RMA Returns, 10 San Fernando Lane, East Amherst, NY *******
The package must be postmarked within 10 business days after you recieve the item. If the items are not postmarked within 10 business days, Tri North Lighting, Inc. will not accept the return. All material must be returned with the original manufacturer packaging. If the original manufacturer packaging is not returned with the item, we will not accept the return. Once the product is received by Tri North Lighting, we will issue a credit in one of the following two forms: (1) a credit will be issued to the credit card used for the purchase or (2) a check will be issued to you as the purchaser. This will be determined by the manner in which the product(s) was originally purchased.
Damaged Items
If you receive your product(s) in damaged condition, contact us immediately for replacement instructions. You have five (5) business days from the receipt of your product to report any and all damaged items. Should you fail to notify Tri North Lighting within the allowable time-frame, we will not file a claim for damaged materials and you will be required to replace the items at your expense. In the event that any damages are covered under the manufacturer's warranty, you may contact us within the applicable warranty time period and we will assist you by providing the manufacturer contact information. Tri North Lighting, Inc. is not responsible for manufacturers warranties.
If you have any questions regarding the above policies, please do not hesitate to contact us at *******681.