BEWARE: Deceptive subscription and billing practices.
If you are looking for a mobile diet and exercised product that is comprehensive and integrates with your high end devices, look no further. But if you want to TRY IT FIRST, this review is for you.
On Dec 5,2024, like many preparing for a NEW YEAR, I decided to try LASTA because their cute exercise videos are always in my social feed. AND they had a 75% of 90 day trial. I thought that was long enough to see if I was going to stick to this DIY exercise program.
Apparently in my eagerness to get through all the onboarding questions and just get to the app to try it out, they send you through a bunch of add on and options. HOWEVER, the way they put the button and their call to actions... There is a congrats message, a confirmation that you are agreeing to pay for the mentioned product (no name so you think it is the free trial) with the option to CONTINUE in a big button, or click "next offer" in small print under the CONTINUE button. The logical behavior is to continue. No option to go back. No additional review to confirm purchase... like one shopping cart listing 90 day free trial and the BUNDLE OF EXERCISE VIDEOS you signed up for that cost more than the trial if it was full price. They are seamlessly in the app so you don't see - standard and premium videos. AND you don't realize you are paying an additional $29.99 a month (Starting first month) until your reminder says to go check and cancel your discounted trial and you see they have been billing you the $29.99 a month all along. AND to cancel takes practically an act of GOD. You can't just cancel. You can't reply to the email confirmation of your order (noreply email), there aren't active links in their email, there is is no login prompt to get access to the "GUIDES" you supposedly purchased (see their explanation on why they can't refund the mysterious guides i did not want to or intend to or even realized I had purchased). You have to google their name to find their website and then you have to fill out a form, send multiple emails, and since they don't put order numbers on their invoices or on their charges, you don't know exactly how you ordered it...You get them to track by the date, email that got the initial confirmation and last 4 digits on the credit card... because it was in a social media add on your phone. They don't inform you of their refund policy. You get charged another month for the upgrade that you never wanted. AND THEN THE REAL CATCH. THEY WON'T REFUND THE FULL AMOUNT. ONLY 30%. They claim because you have the content downloaded they can't stop you from using it... HELLO That is what the app is for. AND totally contradicts the idea that you might try different types of exercises and then cancel and try another. If you can't use the app, you can't use the content. So their 75% promo that cost me $19, ended up costing me $139 for 3 months + 1 that they didn't cancel until after it charged since they took a week to take action at all. The 30% of the total amount their "policy permits' refunded didn't even cover the cost of the last month they charged even though I had requested to cancel a week before that... I should see in a few weeks.
I gave 2 stars because I do like how the apped worked, the little bit I was able to do before injuring my hip guessing how to do the floor exercise properly.
I told them that their practices may not be illegal, but they were definitely deceiving and unethical.