First I ordered bounty full sheet tool paper towels. They came late but came. I live out in the boonies on a dirt road. The driver said he's the regular driver and would learn the area. That was encouraging.
Then I bought several small and irregular items and three colors of toner. They all came to my PO box which is preferable to not at all. But those came quick. Only one thing, the cyan was the only toner that showed up. I looked on my email receipt thinking and knowing I bought three colors, but there was no hint I had bought the others. Fair enough. They had to have been out of stock and just removed them from my list. But the meat based cat food, two bags were still not delivered. Tracking showed they made it to the hub but were undeliverable. This was Feb 8 during our constant storms and rain. But our road is muddy but we have been getting g through in 2wd. So it appears the driver is afraid of the mud. It's Feb 16 and still no cat food. Yesterday I tried to arrange for them to deliver to a Freinds house that is on paved road. I had to call jet and OK it and I had to call ontrac and OK it ( guess ontrac just has jet.com painted on the side) so I waited all day. My Freind said no show. Jet is really good about emailing back quickly. But two reps emailed me. One said it wasn't possible to modify the address and the other said we could. A different t one emailed me this am and said for security reasons we couldn't change the address. So I told them to keep the cat food and I would drive 60 miles to Reno to pick up my catfood.
So for me, home delivery is a bust in the winter at least. It their PO box delivery works OK.