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ironSourceReviews 528

3.7
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ironSource Reviews Summary

ironSource has a rating of 3.7 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source and quick response. ironSource ranks 2nd among Mobile App Development sites.

service
259
value
192
shipping
97
returns
110
quality
189

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Texas
1 review
0 helpful votes
Follow Kathrin K.
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Scam and Fraud
April 28, 2023

Ironsource also Tapjoy is a scam and they have the worst customer service ever. Well they are in San Francisco which should tell you a lot. I used their services fir another game and never got what they promised. I am now in contact with them for months and after a certain amount of answers which all just excuses, I get a standard answer (already 3 times) that it is out of Manuel's hands and they appreciate and value... blah blah but they have to check it now with management. So do not spend any money on Tapjoy! Do not do it. You will waste your money and your time. In case someone is interested, I took screenshots of literally everything. They even denied that they support "Klondike Adventures" in one of the emails. Well I also have the screenshot to prove they still have it in. It is fraud! They pretend and promise something when you do a certain task and spend money and in return they do not fulfill their end. Don't think they care... but I did my best to warn others.

Date of experience: April 28, 2023
Canada
1 review
0 helpful votes
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Size Matters..
March 20, 2023

Had multiple issues with getting rewards for Mech Arena, sent in numerous screenshots of proof and emails from Mech Arena support confirming I met the reward requirements. Waited almost 1 month for them to drop a standard "Cookie Cutter" email response.

DO NOT use these people. You will at some point be scammed for your time.

P.S- Support was more than willing to just push through a small amount of rewards for the Tutorial mission. Once they had to cough up the big rewards they ran and hid.

Date of experience: March 20, 2023
BA
1 review
0 helpful votes
Follow Admir M.
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Playing top eleven game and used option to play some games in order to receive additional tokens Iron source was one that linked another game after fulfilling rewards requirement received only partially small rewards. Complained but never received rewards.
Responces were very slow and complete customer relationship was cold and rejecting

Date of experience: November 16, 2022
GB
1 review
0 helpful votes
Follow Ibrahim R.
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Game rewards
November 15, 2022

I already make a purchase for some gems in game and reach target but they didn't give my reward. I massage them but they didn't answer I ask few times for reward or for refund but no action..

Date of experience: November 15, 2022
Finland
1 review
0 helpful votes
Follow Nerijus I.
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Very bad!
July 22, 2022

Tried to earn rewards to game
Game app: Rush Royale.

Quest(task)

1. State of survival

Support request denied - Ticket
#*******

2. Call of Antia

Support request denied - Ticket
#*******

3. Rise of Cultures: Kingdom game

Support request denied - Ticket
#*******

Support request denied - Ticket
#*******

4. The grand Mafia

Support request denied - Ticket
#*******

Support request denied - Ticket
#*******

5. Chief Almighty

Support request denied - Ticket
#*******

6. Kingdom maker

Support request denied - Ticket
#*******

7. Mafia City

Support request denied - Ticket
#*******

Support request denied - Ticket
#*******

Support request denied - Ticket
#*******

8. Vikings: War of Clans

Support request denied -
Ticket #*******
Ticket #*******

Task: Kill five level 6 Ghosts
Finished it but also didnt got reward! Plus now its expired because i asked to check it when it was not expired! You are cheaters!

I have totally complated it but I got danied appeal!? Also I have sent many messages to ironSource email adress but still nothing happening for one week or more from now.
That not normal where my other rewards?

Not recommend this company they are scammers and just stole your time!

UserID: *******

AppKey: ce9e9745

Date of experience: July 22, 2022
Texas
1 review
1 helpful vote
Follow Jeffrey S.
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IronSource is the third party provider for rewards in a game called Hero Wars. Often the rewards are granted through the process but when they aren't and you ha e to deal with support it takes weeks to months to get things straightened out. I currently have 2 completed offers that have not been resolved. One is posted below, the other offer has been so long ago that it was deleted from my history. I would never recommend that anyone use their services.

Date of experience: May 22, 2022
California
1 review
0 helpful votes
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However the customer service help get me my rewards and even with a little bit complications I was able to speak to there customer and they figure a solution for me... fairly fast in comparison

Date of experience: April 30, 2022
Alabama
1 review
0 helpful votes
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The best
April 23, 2022

Hands down number one offer wall only other review I ever did was mistplay and just play iron source is the best I totally recommend

Date of experience: April 23, 2022
Germany
1 review
0 helpful votes
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5 Sterne
April 17, 2022

Habe leider bei level 100 meine coins nicht erhalten und konnte danach nicht auf das Spiel von eurer app zugreifen...

Date of experience: April 17, 2022
Australia
1 review
0 helpful votes
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Support was unbelievably quick on a holiday weekend
Can not be happier
Great service from them
Recommend them

Date of experience: April 17, 2022
Texas
1 review
0 helpful votes
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Helped redeem points
April 15, 2022

I use my WiFi so the data doesn't calculate. I sent screenshot they gave points. Within 48 hours fast and very easy.

Date of experience: April 15, 2022
Italy
2 reviews
0 helpful votes
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Perfetto
April 15, 2022

Mi è bastato mandare una foto del mio progresso per aver accreditato subito i punti che mi spettavano. Impeccabili.

Date of experience: April 15, 2022
South Africa
1 review
0 helpful votes
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Sorted my query out
April 12, 2022

Took a little longer than I expected but my query got sorted out for me and even suggested something that would help me in the future :)

Date of experience: April 12, 2022
Florida
1 review
0 helpful votes
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Iron Source provides support for the rewards program I'm a part of for my call provider. I had a snafu with one of the apps installed wouldn't register on my carriers app for the rewards, so I sent a request to check. Prompt response as I provided a screenshot to make it easier. Received my rewards without issue. Thanks! I look forward to working with you on more offers, its great for my phone bill.

Date of experience: April 12, 2022
India
1 review
0 helpful votes
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My problem was solved within 12 hrs
April 12, 2022

I had requested about not getting buff points even though i had completed the task, i have got my reward now in such quick time, thank you

Date of experience: April 11, 2022
California
1 review
0 helpful votes
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I was missing gems from an offer and when provided with sufficient evidence they fixed the issue promptly

Date of experience: April 11, 2022
Minnesota
1 review
1 helpful vote
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I just want to say that I didn't get the rewards for completion and when I reached out to customer service they were very pleasant and helpful. They had my rewards corrected and adjusted. Honestly customer service is everything! I appreciate your staff at iron wall! Thank you!

Date of experience: April 11, 2022
Texas
2 reviews
0 helpful votes
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Great Outcome
April 10, 2022

Handled my issue in a timely manner. I am extremely satisfied with the outcome. Thank you for your excellent customer service.

Date of experience: April 10, 2022
RU
1 review
0 helpful votes
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Привет
April 10, 2022

Всем привет. Все ещё разбираюсь что я тут делаю. Как минимум печатаю буквы. Кому это надо? Это отдельное расследование

Date of experience: April 9, 2022
Australia
1 review
0 helpful votes
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Fast response.
April 6, 2022

I was pleasantly surprised how quickly my query was resolved. I had to follow up one other query so I will see if they can resolve that too.

Date of experience: April 6, 2022