How many times do I have to write and call customer service to get my issue resolved? I haven't been able to finish a ride for months! I get 6-9 minutes into a ride and the video fails. I've been on the phone with customer service so often and they keep passing the buck. Here are the facts.

I bought the Studio s22i from $#*!'s on 12-20-2020. It worked fairly well for six to eight months though there were occasional glitches. Now it glitches EVERY SINGLE RIDE! The screen freezes and the video stops between 6 and 10 minutes. You can look at my profile. I can't finish a ride. It's not holding the wifi signal. I've called customer service multiple times. Done the factory reset, reinstalled software and done everything they've asked me to do. I even changed internet providers, raised my download speed and prioritized the iFit device on the network. NO OTHER DEVICE IN MY HOME HAS EVER HAD A PROBLEM. It doesn't make sense that it would work for six months and then crap out. There is something fundamentally wrong with the software. Maybe stop using cheap, crappy Android tablets, I don't know. I also, stupidly, purchased the maintenance agreement when I bought the bike. Another five hundred dollars down the drain. They came in and replaced the screen and the control box and I STILL HAVE THE SAME PROBLEM. They say it's congestion on my wifi network. Again, I unplugged or shut off everything in my house that uses the wifi and it STILL freezes. I changed the channel on my router and STILL it freezes. What I have right now is a $2,000 bike, a $500 maintenance agreement and the rest of my iFit membership for 2022. It's all worthless. DON'T GET SUCKERED! THIS IS REALLY BAD CUSTOMER SERVICE! THEY SIMPLY DON'T CARE.