TRADING STANDARDS NEED TO INVESTIGATE THIS APPALLING COMPANY FOR THE AMOUNT OF COMPLAINTS ABOUT THEM. NOT SURE HOW THEY ARE GETTING 3 & A HALF STARS WHEN NEARLY 50% OF PEOPLE GIVE ONE STAR AND ARE COMPLAINING. Not sure I believe the 5 star reviews. The dress I ordered was faulty with poor stitching, very evident on the visible design of the front of the dress, stitching totally unlevel, not finished equally a mess, I returned it as faulty, I paid the postage not realising they should have paid the return postage as was faulty, not me, so need to claim that back too. 2 weeks after the return they contact me and refuse to refund £159 for the dress as had marks on allegedly. 2 weeks after the return is unacceptable. FUNNY THAT. ONE MINUTE THEY STATE I DIDNT RETURN IT AS FAULTY AND THE NEXT MINUTE I DID, THEN THEY WILL CHANGE THEIR MIND AGAIN. They do not know what they are doing. Clearly they never inspected it at all but keep trying to say it was not faulty (of course) but ADR will prove otherwise. 3 months of poor responses from CB trying to fob me off & quite rude at times, hoping I will go away, WILL NOT WORK. Make your complaint through Martin Lewiss RESOLVER who are logging the amount of cases which show up the poor customer service AND RIP OFF CLOTHING. Dont give up or be fobbed off, you have right to a refund under the sale of goods act, take it to the Alternative Dispute Resolution or small claims court or your credit card if over £100. Don't let this multi millionaire Donna Walker CEO get any richer from YOUR HARD EARNED MONEY, by ripping you and everyone else off with such poor quality goods and charging extortionate prices for poor quality. DONT GIVE UP go to trading standards etc

My sister ordered 2 items. The bandage leggings and matching bandage body suit.

We were expecting this to be really good quality as it cost over £100! It was heavy, sure... but the elasticity was appalling.

She measured up just into their size Medium. I measured just into their Large. She's never ordered Medium before so she ordered a Small.

The zip on the top wasn't great. It jammed on the seam of the bandage so you couldn't get it done up. When she took it off we managed to loosen it up but it's not an amazing zip. Design flaw. The next issue with the top is that there was wayyy too much halter strap and it's not adjustable, the panel across the boobs was way too wide and was just flappy. Nothing like the images. Could have done with a couple of inches off! Worse still, if you were a E cup+ the material would probably not have kept its shape long term.

Next... and worst! The leggings! O. M. G what an absolute p*ss take. So... they drowned her everywhere! They had no shape. I tried the Small on... fit my waist perfectly, but it made my thighs look huge, there was excess material on the legs and... at 6ft tall with the longest legs I know out of all my friends... I have inches of spare material at the bottom of the legs! God knows how a "small person" would be expected to wear this.

I told House of CB about this on Facebook. They weren't very understanding of the issues and instead quizzed my sister's measurements. Regardless... she ordered a Small, shes meant to be a medium, and I AT A LARGE! Fit them with too much material.

I argued with them for some time about the quality and they said to return them and they would refund delivery if there were manufacturing faults. AS IF THEY HADN'T TAKEN ON BOARD ANYTHING I'D TOLD THEM. They don't give a damn. Taking their customers for a ride. I said if there were no manufacturing issues, there was clearly an issue with the design and the model in the photos must have had her outfit tailored. It is total misrepresentation and false advertising of the garments. They said they would note this on there system and for me to return them.

I did... £11 later. They said they wouldn't refund postage as there was no manufacturing fault. What an effing joke! I'm sorry... but Wish could have done a better job.

DO NOT BUY IF YOU AREN'T PREPARED TO PAY £££ FOR RETURNS.

WISH I'd taken photos of them on my sister so I could post them... avoid avoid avoid. Maybe some of the non-bandage items are fine. But the only premium/luxury thing about their bandage items is the price tag and the return postage cost!

I've put a photo of them on me... remember... size small on a "large" according to their fitting scale. Other image is the advert.

Worst online retail experience EVER

Worst customer service I have ever received, generally the worst online retail experience I've ever had. Ordered a sale dress and returned it for a gift card; this is their policy, fair enough. Had to spend £14 on postage back to make it within their time constraint and ensure the dress was not lost which is crazy; how an online store in this day and age can not offer free returns is beyond me, especially when their dresses are so expensive. Had to hound customer service to stay up to date with my refund which was unnecessary hassle. Ordered a new dress with my money and wanted to later apply the gift card, which is a reasonable request! Again had to keep hassling the customer service team to apply my gift card and refund me what I had already paid. It will take you about 5 hours minimum to receive any response from them, I waited days and weeks and actually never heard back via email, so had to hound them on social media until someone listened to me which was extremely annoying and unnecessary. This new dress was ordered for my 21st birthday, it was LOST by their AWFUL delivery company (Parcelforce), who actually didn't even attempt to deliver it correctly, I spent hours trying to track down what "neighbor" they had sent it to, and to no avail, they had completely lost it. Another TWO WEEKS go by with me trying to access a refund from House of CB who NEVER reply to my messages. I felt ridiculous messaging them time and time again with no response. Finally they tell me they are putting a claim through for my parcel for which I wait another week to hear if it has been successful. It was successful, so presumably they received appropriate compensation for the dress, after which they don't even refund me because they are telling me I didn't even pay for the dress because they ignore the fact that I paid with a gift card. Absolutely crazy to be told I didn't even pay for the dress myself. Finally after I send them message after message they send me back a gift card for the original amount - the cheek of it! As if I will ever want to order from them again?! After everything they lost, ruined and ignored, as a gesture of goodwill they can't even give me my money back because they can only refund via the original payment method. It wasn't like I was given this gift card as a present - it was MY money in the first place which they wouldn't give me back because I bought a sale dress! I found that last act to be completely insulting and disrespectful of everything they had done wrong. NEVER order from this company; hands down the worst experience of my life and I am utterly shocked at the way they treat their customers.

I was sold a defective product from house of cb, I took to my seamstress so she can fix it and she said she couldnt bc the product was poorly made. I contacted them and asked if they can either switch the product or fix the product I already had. Instead, they accused me of wearing the product although the tags and pick ribbon were still in place. Anyone who wears House of cb knows once you cut the ribbon you can no longer reattach the tag. Hence, i dont understand why they are so accusatory.

The item was not worn and the tags and pink ribbon were still attached. How is it possible to wear the item with that pink ribbon on? At this point I'm not asking for a refund or even exchange, I'm just asking that you fix the blazer.

I am a loyal customer of house of cb and have always supported Conna even when she was celeb boutique. This brand is very successful and makes a lot of money so its disheartening to know that you can sell a product that is defective and not be willing to do anything about it. I was just at top shop at the grove at purchased some items from house of cb. I also refer people; including celebrities as I am in the entertainment industry to house of cb and I speak very highly of the brand. I met Conna at an event and she is a very pleasant woman. When I met her I was wearing a house of cb dress and she complimented me on how great the dress looked on me. I'm not trying to get by, like I said I've been shopping and supporting the brand before it blew up.

Like I said before I love the brand and wish that you guys can empthazie with me. I'm an honest person and I would never wear something and return it. Like you can see the tags and ribbon are both attached to the pants as well. I asked management to reconsider and they didnt. Instead, they said they would be shipping the product back to me at my expense.

I am available for a phone call, can some one call me at the number below?

No one from House of CB Attempted to call me.

This is horrible customer service and I will no longer patronize this business. There are other boutiques that sell the same of similar product at a fraction of the cost.

Also, I spoke with one of the managers at the house of cb store in LA and they agreed that the product was defective. Im a regular customer and the associates know me well. We also noticed that the quality of the clothing is not as good as it used to be and this is bc the brand has gotten so big that they are cutting corners to mass produce. Hence, resulting in defective products.

Im filing a complaint with the better business bureau.

I was always going to post a second review on House of CB but did not expect it to be so soon. My first post was entitled "give it a try".
The reason ive chosen to post it now is, I have received my 2nd parcel and impressively I received it ahead of the revised date which is always a bonus. As before, the packaging, quality etc were faultless. My dress of choice was the Tahne black lace cut out dress. I can only describe this dress as demure with a hint of sexiness. The length is just past the knee and has full length sleeves which is classy and sophisticated especially for the slightly mature lady. But then the beautifully styled backless element gives it that touch of sexiness. I can see me wearing this dress in a candle lit restaurant on date night with the hubby. I have just one small problem with the dress it fits like a glove everywhere except the hips. It comes up a cm or two, too big. Not enough to be glaringly obvious but enough to not make me feel 100% confident. I love the dress too much to return it so I will pay the few pounds extra it will cost to have it adjusted.
Right the other reason I needed to do a post today was this, I mentioned in my first post, of all the items I had fallen in love with the only think out of stock was a coat. This coat had been reduced so I was not expecting it to be restocked so you can imagine my surprise when I received an email from HOCB that advised me to keep checking in, particularly on a Monday which is obviously when they update the system. I don't know what possessed me but I checked the stock levels yesterday (Wednesday) just a day after first being told it was out of stock so imagine my delight when I saw it was available! So ladies I am now awaiting delivery of the camel 3/4 coat which I will be able to wear with a multitude of outfits. I won't post a review if it's great but if I experience problems I'll do a post as I think it's only fare that readers receive a balanced review from me. My overall opinion of HOCB including their customer service is they are fantastic and at this stage faultless. The only reason I haven't given them a 5 star today is because I need to get my dress tapered slightly but I reckon that's more because of my small hips than any design fault. (June 2017)

$#*!inc company

SO I PURCHASED FOR THE FIRST TIME EVER 3 WEEKS AGO NEEDED A DRESS FOR MY ENGAGMENT PARTY, I DIDNT PLAN ON SPENDING ALOT OF MONEY ON A DRESS SO I PURCHASED A DRESS FROM SALE WHICH WAS £69 IT CAME IT WAS NICE EXCEPT IT DIDNT FIT! SO THEN I WENT INTO STORE IN LEEDS TO TRY EXCHANGE NOT REALSING I COULDNT ONCE PURCHASED ONLINE YOU HAVE TO REFUND AND EXCHANGE ONLINE TOO. WHICH WAS FAIR ENOUGH, ANYWAY WHILST I WAS INSTORE THE PEOPLE WAS LOVLEY I ENDED UP BUYING ANOTHER DRESS INSTORE FOR £119, THINKING AW WELL IL GET MY MONEY BACK FOR THIS DRESS I WAS SENDING BACK SO IT WASNT TOO BAD. LITTLE DID I KNOW 6 DAYS LATER IM WAITING FOR A REFUND AND THEY GOT BACK TO ME SAYING THEY HAD SENT A CREDIT NOTE AND TO CHECK MY JUNK/SPAM MAIL! 'WELL WHAT GOOD IS THAT, I NEVER CHECK IN THERE', ANYWAY SO I TOOK MY DRESS THATS I PURCHASED FROM STORE BACK GOT A REFUND AND THEN REPURCHASED THE SAME DRESS ONLINE WITH PART CREDIT NOTE AND PART MONEY, HAD TO GET A DIFFERENT COLOUR AS THEY WASNT THE SAME IN MY SIZE ONLINE, I PAID FOR NEXT DAY DELIVERY (£5.99) AS I NEEDED IT FOR THE SATURDAY AND THIS WAS TUESDAY I ORDERED, ANYWAY IT CAME AND IT WAS IN THE WORST STATE ANYONES EVER SEEN! THE STITCHING WAS ALL OVER THE PLACE AND THERE WAS STRETCH MARKS OVER THE BUM AREA ASIF IT HAD BEEN PEGD UP FOR A LONG TIME IT WAS HORRIBLE THERE WAS NO CHANCE I WAS WEARING THAT FOR MY ENGAGMENT PARTY! I CRIED I WAS SO UPSET & I DIDNT EVEN TRY IT ON!, I COMPLAINED AND COMPLAINED, SENT PHOTOS TO THEM, I NEEDED A DRESS FOR SATURDAY IT WAS NOW WEDNESDAY, BARING IN MIND IM FROM HUDDERSFIELD AND THE CLOSEST STORE TO ME WAS LEEDS, AND I WAS WORKING ALL WEEK! I SENT THE DRESS BACK TO THEM ONLINE PAID £13.25 TO THEN SEND THE DRESS BACK!, & HAD TO TAKE A DAY OFF WORK TO GO AND REBUY THE DRESS I ORIGINALLY PURCHASED FROM THE STORE TOLD LEEDS ALL ABOUT THE HAVOC I WAS HAVING THEY WAS UPSET AND DISGUSTED FOR ME... TODAY 21/04/16 I RECIEVED A EMAIL FROM HOUSE OF CB SAYING THEY INSPECTED THE DRESS AND THEY FOUND NOTHING WRONG WITH IT WHEN IVE GOT PHOTOS TO PROVE! EVERYONE I SHOWED SAID THEY WOULDNT OF PAID THAT MUCH FOR A DRESS TO COME LIKE THAT IT WAS AWFUL! IVE COMPLAINED AND COMPLAINED & THERE USELESS THEY TAKE 24 HOURS IF NOT LONGER TO RESPOND THEY DONT CARE ABOUT CUSTOMERS THEY CARE ABOUT MONEY! THEY DONT DESERVE TO HAVE A BUISNESS! STAY AWAY FROM THIS SHOP ONLINE! YOU WILL NOT BE HAPPY!.

To whom this may concern,

We are writing this letter of complaint due to ourselves feeling highly violated in the late hours of yesterday evening 27/11/15, when we went to purchase clothes from House of CB after many hours of shopping within Westfield Stratford.

We were racially abused and also racially profiled, We took it upon myself to make several recordings regarding the incident that occured within the store and to be honest how we were treated and dealt with was completely wrong and unproffesional, from being verbally abused and physically threated to be slapped more than twice and called a $#*! to then getting kicked out and banned from the store to the point were we arent even allowed to return the things that we had bought and its only right to myself that I don't keep these items that I bought because the people selling these products and representing the brand condone racism.

I've never experienced racism untill this day I was very shocked because it was my first time to actually come to the store as I always order online and I was absoultly disgusted in regards to the customer service I received.

I would never expect to be treated in such a disgraceful manner as the people who support this brand have BLACK children and are or were married to black men for example Kim Kardashian and Amber Rose.

I have never been so embarassed and violated like this in my entire life, even your African/Caribbean staff members were affected by the comments that were said by your security guard to us with so much bitterness and hate.

We went to the store around 8 and the police didnt arrive until after 10pm. We went to the police station and made our statements of the incident that occurred and didn't get home from the police station until after 2am, I feel like I have been stripped of my dignity and self love for my race due to the fact that your employee decided to behave in such an unprofessional way.

We all know the history about Black people and slavery and I'm sure that you are also aware of the stereotypes that remain within society up to this day which continue to bring black people down men, women and children.

For example the whole scenrio of when Oprah Winfrey went to Zurich, Switzerland and was racially discriminated in a handbag shop by a store assistant refusing to show her a $38,000 Tom Ford bag as the store assistant believed she was told the bag was too expensive for her after asking 3 times, completely oblivious to the fact that shes is the first and only African American billionaire with an estimated net worth $3.2 billion dollars.

So is it becacuse we are not celebrities or part of the elite that we were not treated in a proffesional manner?

It was pouring with rain and we were asked to wait outside of the shop for the police to come as your staff didnt want us waiting in the shop because apparently we were being abusive and aggresive to their member of staff and customers and working within Retail I am aware that if customers behave inaproriately staff members are able to refuse sale of items and within our case this didn't occur, but that was after 45mins of waiting for the police to come in the store quietly after the whole saga. House of CB staff asked Westfield security to remove us from the shop which they declined and stated that House of CB themselves where to ask us to leave which we found strange as the staff could have asked us politely and explain the situation better to us, we were basically treated like animals. We did leave with no argument and went into a coffee shop opposite the store to wait for the police and were joined a few minutes later by Westfield security staff who told us the reason that they asked us to leave because one of the supervisors complanied and said we should get out of the store they dont want us in there because we were abusive towards customers which was only an excuse and lie.

I am pretty sure that if you check your cctv footage you will see we were waiting for the police and where they had told us to wait for them to arrive and also the incident that occurred between the security guard employed by House of CB and myself and actually the only time we ever spoke to customers within the store was when three customers approched us about our hair and where we had it done. I also obtain proof of this conversation with the ladies because we exchanged numbers.

We didn't get the name of the supervisor in charge but she was a black pregnant women with blonde hair and a Manchester accent, herself and one other black worker within the store had said they felt hurt by the security guards statement as they are balck too. We were told by this supervisor that CCTV cameras work and would have captured the incident that transpired between ourselves and your employee but funny enough according to the other white supervisor she claimed to the police that the CCTV was not working at the time, how convenient? As we were told that it was working before they had actually spoken to the police.

We are highly disappointed in the business and being racially disriminated in a shop that we love and adore, when ever we have birthdays, dinners or any occasion the first shop you consider is house of CB and now we wouldn't even dream of spending our money that we work so hard for within your company.

The security guard denied all allegations brought forward to him by the police officers dealing with the case but however admitted to calling myself a $#*! to the police officers on the case, now do you as a well branded business condone such behaviour towards your customers shopping within your establishments? The information given to the police officers were completely inaccurate as he admitted before hand all allegations brought forward to him with the security guards of Westfield Stratford, which was recorded by ourselves as evidence and also evidence from one worker within the store stating everything he had said to me within the recording.

We do intend on taking this matter further through the courts of criminal justice and also through the civil courts if needs be.

Melissa Djan & Justina Kalenzi.

I ordered a black maxi dress from HouseOfCB (previously CelebBoutique) for my 21st birthday night out with UK Next Day delivery around 5 days before my birthday. The dress arrived the morning after and I tried it on to find it wouldn't zip up at the top. I even got my mum to attempt to pull the zip all the way up and it wasn't having none of it. I looked at the label inside the dress to find it was 2 sizes smaller than what I'd ordered. I looked at the returns slip inside the packaging which stated they would exchange and/or refund items in the event they do not fit, meet expectations or arrive damaged but they would need to receive the original item first before they could process a new order and/or a refund. My birthday was just 4 days away and I couldn't see my original dress reaching them in time, let alone the correct dress reaching me in time. I sent their customer care team an e-mail to explain that I wasn't happy as I needed the dress for my birthday just a few days away. I was expecting a "tough luck, what can you do?" response and expected I'd have to just go through the returns process and hope for the best, but I was met with the best customer service possible. I received a reply a few hours later from a lady named Laura who told me to send the dress back via Express delivery with the returns form and to then forward her a photo/scan of the delivery receipt along with the dress/size I wanted and she would expedit the new dress to me immediately so it would reach me way before my birthday - once they had received the incorrect dress they would reimburse me for the postage costs that it took to send the incorrect dress back to them although it would take a few days to go back into my account after they'd reimbursed it. I changed my mind and decided I didn't want the black maxi dress after all as I wasn't a fan of the material and fit, so decided to ask if I could exchange for one of their bandage mini dresses which was £25 cheaper than the black maxi dress; I thought this might have been too much hassle for them but they told me it was no problem, however they weren't able to refund me the difference between the dress and they would instead give me £25 store credit instead. I shipped the dress with Express delivery the next day and e-mailed over a photo of my delivery receipt and details of the new dress I wanted and received a reply a few hours later from the same lady saying my new dress had been sent out along with a separate confirmation/shipping & tracking confirmation e-mail for the new dress. The next day she e-mailed again to say the incorrect dress had been delivered to the warehouse and they had reimbursed my postage costs which should be in my bank within a few days (which it did!); a few hours later I received my new dress which was the correct size and the fit and quality was absolutely amazing; really flattering on and definitely something which will last years. Yes, it's expensive but the price really does reflect the quality. I've had nothing but compliments on the dress. Big thank you to Laura and the team for sorting this out as quickly and hassle-free as they did; top-notch customer service!