My seven-year-old son saved his own money to buy himself a new bike. After much shopping around, his heart was set on one we found at Dick's (Hillsboro, Oregon). I was a little nervous about buying from here but hoped that all would work out for him.

Less than a week later, his seat was loose. We repeatedly tightened it, but it would not stay in place. Worried about his safety and frustrated to be having trouble so soon we took the bike back to the store to see what could be done. We checked in at the check out area on our way in the store, and the friendly cashier sent us back to the bike department saying that they "would fix it up" for us.
Getting to the bike service department we met with the bike technician. He looked at it and complained about the type of bracket used to hold the seat. He tightened it the same way that I had repeatedly done over the last week. I explained to him that it wouldn't work. His answer was to try to sell me a new bracket for $20 that we would have to order and wait for. I repeated that the bike was a week old and that this was not acceptable. He said that if we had purchased the protection plan he would have "done his best to get it covered," I let him know that we had purchased a bike from another store last week and that my older son had fallen and broken his brake line, it was fixed without question and without purchase of a protection plan. I asked about any warranty information that he could help me with and he said I could contact the company and that I really should have bought the protection plan. He also assured me that I would not find a "better bike repair technician anywhere."

Frustrated, I was ready to just leave the store, contact the bike company and never shop at Dick's again. However, the friendly cashiers checked in on with us on our way out to see if we were taken care of and I decided to ask for a manager.
When the manager came out to help us he had several ideas. He considered a new seat, but that would have been held on by the faulty bracket. So he took the entire bracket apart to see what was causing it to loosen. After working on it sometimes teaching the bike technician that was helping us previously, he figured out the problem. Although, he thought he had it fixed he instead pulled a new seat with a bracket off of the same model of bike on the floor and sent us home with that saying that he would contact the bike company and deal with the defective seat. He also let us know to come in if we had any trouble with the new seat.