I ordered a brand new copy of the textbook Improving Schools Through Action Research on June 5th. I paid for overnight shipping because I needed it for my first assignment for my masters class. Didn't show up after 5 days so finally messaged them they said they couldn't tell me when I would get it. Well, I ended up having to buy a digital copy because I had to get the first assignment done. I rented the other two books and they had arrived within the 2 days. So June 15th is when the book finally arrived. In the meantime I had messaged them and said I wanted my 135.99 back for the book that was only 173 pages. Anyway, they told me they could not give me a refund until the book was delivered. When it arrived it was a used book that they ordered from Amazon on the 5th the day after I originally ordered it. The only reason I know that is because the slip was in the book. Which by the way they paid for 2 day shipping after they received it from Amazon as you can see on the picture of the box. After I got the box I contacted them and said hey I ordered a brand new book and you sent be a used one. And I am wanting to return this book anyway but want to make sure I got my full $135.99 back even though this book I am sending back is used. They thought and I was accused of losing the original book and buying a used one to return it for the $135.99. I screenshotted the one conversation however, I had a couple more after this just needing a shipping label for the correct book which they kept sending me a label for the 2 books I rented from them. Customer service told me today they couldn't refund my money because you only have 21 days from the day of purchase to get your refund so they can refund me the money and today once again I was accused of losing the new book and ordering this book from Amazon. Well the slip in the book said it all. IT was NOT ordered by me. After, 3 hours of back and forth they are gonna do me a favor and refund the full $135.99 for me. But I have to call them back after I send it off an they receive it in order to get a credit! I have way to much to do with my time than to try and get back money from a purchase that they totally screwed up on. On top of that, the other two books I am renting, the one is from Amazon. DO NOT ORDER FROM THEM!