Better Business BureauReviews 158

I published a review on a company, abided by all of the BBB's review guidelines - verified the review via email, only for them to remove it and never publish it during the 3-5 days that it takes to publish the review. They additionally did not ever give notice via email that they had removed my review nor gave any reason for it's removal. I've had to contact them via email to try to attempt to find out why my review was removed when it wasn't fabricated or defamatory in any way.

Seems like a lot of dissatisfaction with the BBB recently. I filed a complaint and a couple of weeks later it was closed as "unresolved". If the details of my complaint aren't visible to those who may want to check out companies there is no motivation for them to be responsive.
Date of experience: July 05,2024

The Better Business Bureau of Winnipeg is absolutely useless, and I don't even know why they exist in the first place because they've refused to help me multiple times. I've filed two complaints through them, one time regarding about how I've been taken advantage of my former employer in terms of lost wages, and another time because a landlord wouldn't refund my down deposit after I backed out of signing a lease.

This organization sent me a message within 24 hours and rejected my claim both times without looking into it in any way, shape of form. Instead of doing their best to bring justice to the situation, they choose to abandon all the responsibility which they supposedly stand for.

Their representatives are unhelpful and act lazy to look into certain matters. Only under very precise circumstances will they look into your issues. Or maybe it's just a race thing, and they discriminate against me because I'm white.

Closed my case without asking my credit collector to provide a copy of the contract they saying I owe debt. Useless company!

Don't trust them! This shameless company shelters any paying member. It will remove your honest reviews for these paying members, no matter how bad they actually are. And they don't even bother to come up with an excuse. Instead, they just say "your review has been removed". On the other hand, many decent companies got F in its website due to lack of membership payment.

Requested BBB intervene in refund/replace problem with cspire (cell company). BBB initially investigated, accepted bogus info from cspire as true (despite my written records to the contrary) and refused further action on my part.
Waste of time dealing with BBB.

Contacted the BBB about a business. The next day they notify me the business has responded. On the form I asked the BBB a question. Later in the day they notify me that "I" rejected the businesses offer. That is not correct. I called them today and I can't get a hold of anyone to resolve their mistake.

So, I just got this message from the BBB:

This message is in regard to your complaint submitted on 11/20/2023 against Transportation Security Administration. Your complaint was assigned ID *******.

Thank you for contacting Better Business Bureau (BBB) in regards to your recent complaint about a company located in our service area. We reviewed your complaint and have determined it falls beyond the scope of services we provide. Unfortunately, we are unable to assist in the resolution process of this complaint and it has been closed as beyond our purview.

Please know there are standard complaint acceptance guidelines we must follow and the primary issue you describe in your complaint falls beyond the BBB's purview. The BBB is unable to accept complaints seeking an apology from the business, those filed by a third party or on behalf of someone else, complaints against individuals, those regarding collection of a debt owed, complaints challenging a business's prices, amount charged or policy or complaints seeking damages or compensation.
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Yeah, that sounds about right. So, why do they exist again? Someone please remind me.

I called to find out why my complaint about onemain financial was removed. I was put on hold for a solid 10 minutes, hoping I would hang up before they came back.
At first I was told that it wasn't removed. I asked why can't I see it or any others and then I was told that it's there but not visible because it's about finances and security.
I then asked why my complaint about my bank is visible and he said he didn't know my banks policy. Huh?
I said so basically you hide complaints from businesses who request it.
He slipped with "yeah. I mean no we just hide complaints dealing with financial things for security, back in the circle.
I hung up at this point

Lol this private business is TRASH! Trying to strong arm other businesses into submission by making them join their dumb club or get a bad review. NEWS FLASH, BBB is old news and no one cares about your reviews on businesses as GOOGLE REVIEWS ARE KING!

A local contractors reviews were from his wife and employees. When I contacted BBB to ask if/how they verify rviews they stated they do a thorough check! Ha! Not so ~

I have had a few different issues over the past few years which the BBB assisted in. The last one was with an online seller. I followed the return policy of the store not the platform and my refund was not issued because the platform claimed I didn't follow "their" policy. I engaged the BBB and was issued my refund as I had photos of the actual package and the seller was the one that told me how to return my item to them. The platform cannot have their own policies and allow sellers to have their own as well. I was happy with my outcome.

The Better Business Bureau… are a worthless government entity that has not accomplished anything nor responded to two complaints. First time they never responded as a follow up. Don't waste your time with these people. They are most likely friends with the business you have a complaint with. We were to have an egress window installed by West Michigan Glass Block cut through my French drainage system, broke my drain footage and buried the damage and abandoned the job. The contract stated that a drain should be installed that they didn't, caused a flood twice and would not come out with a pump to help.

I've tried to deal with them on several occasions when businesses in various parts of the country have tried to rip us off, and every time it's the same performative BS. You file a complaint, they send it on to the buisness, give it them a chance to respond, and even if there is no resolution they close the case. Don't even bother with this useless process. It's a total waste of time. I don't even know why this organization still exists.

I have written a few letters reporting negiglence and abuses from national grid electric company that they clearly cheat and lie and denied stopped meter that they tampered my history regaurding my copies of evidence of those issues that nothing worked out even with a lawyer and i am still got scammed and ripped off anyways.

This site is clearly a platform for Karens to vent. It is a weapon a Karen uses to defame a business based on their false accusations. It is strange how business has to prove they are right while Karen can simply drop any accusation without a proof. Totally bias platform.

Dear BBB,
I have repeatedly informed you that Yahoo U.S. did not provide the required information. If Yahoo U.S. give me something that has nothing to do with my request, then how could it be considered "answered".
By the way, could you please explain what the definition of "answered" is? Is BBB considering that even if Yahoo provides me with a reply that doesn't make any sense, it is considered "answered" and the request is fulfilled?
I have firmly informed BBB that you should not publish this case as "answered". I hope the BBB will be fair in your conduct. You claim you will help/ensure the victims/consumers receive fair treatment from the service providers, but are you really being fair in this case? You keep siding with Yahoo U.S., although they didn't perform their job. Please read all their emails to me and see how rudely and badly they are answered. Is this considered "answered" for you?
You may close this case, but not with the remark "answered". I am strongly against publishing this case with an "answered" status. Otherwise, I will need to lodge an official complaint with the BBB for not being fair but claiming to be one just for your publicity. I will post my review on BBB for this matter as well if you post this case as "answered". Since I lodged this case, I must agree with BBB for you to place this case in "answered" status. I believe the BBB will practice integrity in handling any cases. I will not contact the BBB for any service provider-related matters, as I feel you are not being fair in your conduct in this matter.

I had an issue with DirecTV. DTV obviously wasn't going to do the right thing, whatever, but BBB said they made a "good faith effort". Ok, except DTV literally made zero mention of what my issue was about, did not address it at all. When I brought this up to BBB, they sent a letter stating they couldn't help me because it appears to them that the business closed. Seriously BBB? They obviously didn't read my complaint, DTVs response, or look into anything.

The BBB does a fantastic job in helping consumers.

If for some reason they can't assist with an issue they always follow up and will refer you to the appropriate entity.