If i could give zero stars i would…
FIRST OF ALL: the quality is extremely poor; fabric that will set on fire if you are 1m vicinity of a flame, poor stitching and design flaws, use of sweatshops all over the world.
SECOND OF ALL: UK/EU customers: do not shop here! This shop violates MANDATORY UK/EU law. In the UK/EU you have a right as a customer to cancel online purchases within 14 days of receipt for a FULL REFUND, for example if the quality is sooo poor that you simply do not want to shop there anymore.
Upon informing BABYBOO of my intention to invoke this right, i was told that they have a store policy in place according to which they cannot give refunds only store credit.
They said they are "aware" of UK MANDATORY LAW. But i guess they believe they can simply write a store policy that cancels out the inconvenient parts of mandatory law.
How nice it must be, if such a thing were possible, no? "Mandatory tax? O no, that's a bit inconvenient. Let's put that into our store policy as well and say that we as a company cannot be held to pay tax. Store policy has precedence over mandatory law no?"
No my dear readers. I am sure that you will understand that in fact store policies CANNOT DEVIATE from mandatory law. That is illegal. Maybe some investigation should be done to this companies taxes as well, in light of their blatant disregard of mandatory law…?
Dear readers, there are places where you can report such unfair trading practices. If this happened to you, please take a look at the following page to file a complaint in the UK: with the help of Citizens Advice (go to the citizensadvice.org.uk website - Solve-an-ongoing-consumer-problem page)
And (for international sellers such as babyboo) at the UK International Consumer Centre here (www.ukecc.net)
Also, please note that you CAN (and absolutely SHOULD) challenge your initial purchase payment with Babyboo via your credit card provider as a scam:
(Take a look at the Citizens Advice website for useful tips on how to do this successfully)
FINALLY, know that all positive reviews on this company have been written by employees, paid influencers or the owners.
This company is well and truly a SCAM, so it would be wise to avoid it all together.!
None - the quality is so poor