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iLookGlasses
Questions & Answers

811 reviews

Here’s what buyers have asked with answers from iLookGlasses staff and previous consumers.

5
questions answered
0%
answered within 1 day
Question:

How do I bill it to the insurance?

Answer:
We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
By Zoey D., 3 months ago
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Question:

I want to know how to send a copy of my original prescription

Answer:
You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
By Zoey D., 5 months ago
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Question:

How do I retrieve my favorites

Answer:
If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
By Zoey D., over a year old
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Question:

I have a good used frame. If I send it with prescription,will you fit lenses - progressive, multifocal, scratch resistant,blue light filter? Cost less

Answer:
We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
By Zoey D., over a year old
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Question:

Do the glasses always come with a cas?

Answer:
Yes, our glasses always come with a hard case and a cleaning cloth.
By Zoey D., over a year old
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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?