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Custom Ink
Questions & Answers

7,271 reviews

Here’s what buyers have asked with answers from Custom Ink staff and previous consumers.

4
questions answered
0%
answered within 1 day
Question:

Are you and Genesis Ink the same company?

Answer:
Hi there- no, we are not the same company as Genesis Ink. Thanks for reaching out!
By Jeff G., over a year old
See more answers (2)
Question:

How long would shipping take for about 15 shirts?

Question:

Can you do kid sizes?

Question:

Can I return a product for refund?

Answer:
I don't think so. -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
By Alice N., over a year old
See another answer (1)
Question:

Were you aware that a company is fraudulatly using your name out there from Uganda? I googled your number after my wife ordered a custom tea shirt.

Question:

What the percentage of a fundraising purchase is retained by custom ink? for instance, my purchase is $20 plus shipping..what amount goes to the org?

Question:

If using the fundraising site, will my team receive all of the money raised, or will a portion of it be taken by Custom ink?

Question:

There seems to be two issues about Customink. First is the quality of the t shirts and the second is that the shirts run smaller than the sizing guide

Answer:
Hi James- I'm sorry that you had frustrations with the quality and sizing of your order. If you can pass along your order number, we'd be happy to look into this and make sure we make it right with you. Thanks so much!
By Jeff G., over a year old
See another answer (1)
Question:

There seems to be two issues about Customink. First is the quality of the t shirts and the second is that the shirts run small. What do you say?

Question:

Will my color fade after washing tshirt? If so, how bad

Answer:
Sorry I can't help with that question. I got so frustrated with them that I went to another shirt printing site.
By Paul K., over a year old
See another answer (1)

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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?